https:\/\/www.eesti.ee<\/a>.<\/p>\nGeneral Digital Services <\/strong>The state portal’s environment allows users to authenticate with their national eID card to perform transactions with municipal and government bodies, complete and send online forms and applications and sign documents digitally. No systematic measurement of user satisfaction has been found.<\/p>\n
The Digital Government MetaMonitor<\/em> indicates a high level of data completeness on the uptake of the eID and electronic messaging by citizens and businesses in Estonia. Improvements can be made with regards to machine readability of public data and update frequency. Currently, there is no public data available on ePayment, transparency, and general digital services in Estonia.<\/p>"},"tables":{"eID":{"Overall uptake":[{"id":38,"year":2020,"id_indicator":1,"indicator":"Activated eID accounts (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":1400458,"notes":null,"machine_readable":"No","upfreq":"Daily","source":"https:\/\/www.id.ee\/en\/","last_update":"2020-11-04 00:00:00","rev_last":1},{"id":65,"year":2020,"id_indicator":2,"indicator":"eID transactions (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":2169077005,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/www.id.ee\/en\/","last_update":"2020-11-04 00:00:00","rev_last":1},{"id":47,"year":2020,"id_indicator":3,"indicator":"eID app downloads","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":56,"year":2020,"id_indicator":4,"indicator":"eID app installations","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":463559,"notes":"\nThis value represents the number of Estonian residents using the smart-ID solution. Last update: 31-12-2019","machine_readable":"No","upfreq":null,"source":"https:\/\/e-estonia.com\/","last_update":"2020-12-31 00:00:00","rev_last":1},{"id":83,"year":2020,"id_indicator":5,"indicator":"eID-powered services (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":223,"notes":"This value represents the number of public and private services which are accessible using smart-ID.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.smart-id.com\/services\/\nhttps:\/\/www.eesti.ee\/portaal\/!portaal.teenused_a_y?nk=t","last_update":"2020-12-31 00:00:00","rev_last":1},{"id":74,"year":2020,"id_indicator":6,"indicator":"eID-powered organisations","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1}],"Personal uptake":[{"id":92,"year":2020,"id_indicator":7,"indicator":"Activated eID accounts (personal)","visible_indicator":1,"id_subcategory":1030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":1400458,"notes":null,"machine_readable":"No","upfreq":"Daily","source":"https:\/\/www.id.ee\/en\/","last_update":"2020-11-04 00:00:00","rev_last":1},{"id":110,"year":2020,"id_indicator":8,"indicator":"eID transactions (personal)","visible_indicator":1,"id_subcategory":1030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":101,"year":2020,"id_indicator":9,"indicator":"Digital proxy registrations","visible_indicator":1,"id_subcategory":1030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":0,"existent":1,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1}],"Business uptake":[{"id":2,"year":2020,"id_indicator":10,"indicator":"Activated eID accounts (business)","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":"The Estonian eID is always a personal account. It can be used to perform business transactions if the person has been authorised to act on behalf of a company. All online businesses are registered in the e-business register","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":11,"year":2020,"id_indicator":11,"indicator":"eID transactions (business)","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":29,"year":2020,"id_indicator":12,"indicator":"eID-powered private services","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":140,"notes":"This value represents the number of private services which are accessible available using smart-ID. All the listed services in the following categories were counted as private services: Home, Finance, Commercial, Healthcare, Other and Insurance and Pension Funds.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.smart-id.com\/services\/","last_update":"2020-12-31 00:00:00","rev_last":1},{"id":20,"year":2020,"id_indicator":13,"indicator":"eID-powered private service providers","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":140,"notes":"This value represents the number of private services which are accessible available using smart-ID. All the listed services in the following categories were counted as private services: Home, Finance, Commercial, Healthcare, Other and Insurance and Pension Funds.","machine_readable":"No","upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1}],"Public sector uptake":[{"id":182,"year":2020,"id_indicator":14,"indicator":"eID-powered public services","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":83,"notes":"This value represents the number of public services which are accessible using smart-ID. All the listed services in the following categories on the smart-ID website were counted as public services: Education and Public Services. NB The State Portal eesti.ee is listed as one service, while 62 public services are available through this central access point. These have been added to the 21 services mentioned on the smart-ID website.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.smart-id.com\/services\/\nhttps:\/\/www.eesti.ee\/portaal\/!portaal.teenused_a_y?nk=t","last_update":"2020-12-31 00:00:00","rev_last":1},{"id":173,"year":2020,"id_indicator":15,"indicator":"eID-powered public service providers (total)","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":146,"year":2020,"id_indicator":16,"indicator":"eID-powered central\/federal governments","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":191,"year":2020,"id_indicator":17,"indicator":"eID-powered regions","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":155,"year":2020,"id_indicator":18,"indicator":"eID-powered municipalities","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":164,"year":2020,"id_indicator":19,"indicator":"eID-powered other administrations","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":137,"year":2020,"id_indicator":20,"indicator":"Digital proxy-powered services","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":0,"existent":1,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":128,"year":2020,"id_indicator":21,"indicator":"Digital proxy-powered organisations","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":0,"existent":1,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1}],"Private sector support":[{"id":119,"year":2020,"id_indicator":22,"indicator":"eID providers","visible_indicator":1,"id_subcategory":1040,"subcategory":"Private sector support","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":1000,"main_category":"eID","country":"EE","relevant":1,"existent":1,"val":6,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/e-estonia.com\/solutions\/e-identity\/id-card\/","last_update":"2020-12-31 00:00:00","rev_last":1}]},"ePayment":{"Overall uptake":[{"id":209,"year":2020,"id_indicator":23,"indicator":"ePayment transactions","visible_indicator":1,"id_subcategory":2020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":2000,"main_category":"ePayment","country":"EE","relevant":1,"existent":0,"val":null,"notes":"Since November 2018, commercial banks operating in Estonia have been able to join the TARGET Instant Payment Settlement (TIPS) through Eesti Pank (Bank of Estonia). TIPS is an instant payment system developed by the central banks of the euro area at the initiative of the European Central Bank. Like other pan-European instant payment systems, TIPS allows clients to settle payments in real time, night or day and throughout the year.\n\nSource: https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Estonia_vFINAL.pdf","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":218,"year":2020,"id_indicator":24,"indicator":"ePayment value","visible_indicator":1,"id_subcategory":2020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":2000,"main_category":"ePayment","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1}],"Public sector uptake":[{"id":272,"year":2020,"id_indicator":27,"indicator":"ePayment-powered public service providers (total)","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector 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uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":1,"val":301895,"notes":"The most recent available value concerns the year 2016 and represents the number of users who have activated the notification service of the State Portal eesti.ee by forwarding his or her personal state-provided email @eesti.ee to his or her daily used email address, thereby allowing public authorities to send documents and notifications.\n\nSource: https:\/\/www.eesti.ee\/eng\/topics\/citizen\/riigiportaali_abi\/eesti_ee_teavitusteenuse_kasutustingimused#2.%20Activating%20the%20notification%20service%20of%20eesti.ee\n\nNB This number is considerably higher than the one reported in a news article in March 2020, which states that 55780 people have subscribed to e-notifications. (https:\/\/www.id.ee\/en\/article\/eesti-ee-e-mail-addresses-are-becoming-more-and-more-popular\/)","machine_readable":null,"upfreq":null,"source":"https:\/\/www.eesti.ee\/eng\/topics\/business\/riigiportaali_abi\/partnerile_1\/eesti_ee_2016_aasta_statistika","last_update":"2016-12-31 00:00:00","rev_last":1},{"id":344,"year":2020,"id_indicator":36,"indicator":"Government SMS registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":1,"val":96361,"notes":"The most recent available value concerns the year 2016 and represents the number of users who have activated the SMS notification service on the State Portal eesti.ee.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.eesti.ee\/eng\/topics\/business\/riigiportaali_abi\/partnerile_1\/eesti_ee_2016_aasta_statistika","last_update":"2016-12-31 00:00:00","rev_last":1}],"Business uptake":[{"id":308,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":1,"val":56813,"notes":"The most recent avaialble value concerns the year 2016 and represents the number of users who have activated the notification service of the State Portal eesti.ee by forwarding the state-provided email @eesti.ee for the legal entity (s)he represents to his or her daily used email address, thereby allowing public authorities to send documents and notifications related to his\/her company.\n\nSource: https:\/\/www.eesti.ee\/eng\/topics\/citizen\/riigiportaali_abi\/eesti_ee_teavitusteenuse_kasutustingimused#2.%20Activating%20the%20notification%20service%20of%20eesti.ee","machine_readable":null,"upfreq":null,"source":"https:\/\/www.eesti.ee\/eng\/topics\/business\/riigiportaali_abi\/partnerile_1\/eesti_ee_2016_aasta_statistika","last_update":"2016-12-31 00:00:00","rev_last":1}],"Public sector uptake":[{"id":389,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":371,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal 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No data is publicly available on the number of public organisations that have joined this service.\nSource: https:\/\/www.id.ee\/en\/article\/state-portal-eesti-ee\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":425,"year":2020,"id_indicator":47,"indicator":"Myaffairs-powered central\/federal governments","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"EE","relevant":1,"existent":0,"val":null,"notes":"The State Portal eesti.ee allows citizens to consult the status of ongoing affairs, such as digital prescriptions and exam results in one place. No data is publicly available on the number of public organisations that have joined this service.\nSource: https:\/\/www.id.ee\/en\/article\/state-portal-eesti-ee\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":461,"year":2020,"id_indicator":48,"indicator":"Myaffairs-powered regions","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"EE","relevant":1,"existent":0,"val":null,"notes":"The State Portal eesti.ee allows citizens to consult the status of ongoing affairs, such as digital prescriptions and exam results in one place. No data is publicly available on the number of public organisations that have joined this service.\nSource: https:\/\/www.id.ee\/en\/article\/state-portal-eesti-ee\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":434,"year":2020,"id_indicator":49,"indicator":"Myaffairs-powered municipalities","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"EE","relevant":1,"existent":0,"val":null,"notes":"The State Portal eesti.ee allows citizens to consult the status of ongoing affairs, such as digital prescriptions and exam results in one place. No data is publicly available on the number of public organisations that have joined this service.\nSource: https:\/\/www.id.ee\/en\/article\/state-portal-eesti-ee\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":452,"year":2020,"id_indicator":50,"indicator":"Myaffairs-powered other administrations","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"EE","relevant":1,"existent":0,"val":null,"notes":"The State Portal eesti.ee allows citizens to consult the status of ongoing affairs, such as digital prescriptions and exam results in one place. No data is publicly available on the number of public organisations that have joined this service.\nSource: https:\/\/www.id.ee\/en\/article\/state-portal-eesti-ee\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":470,"year":2020,"id_indicator":51,"indicator":"Mydata availability","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"EE","relevant":1,"existent":0,"val":null,"notes":"The state Portal\u2019s environment allows users to authenticate with their national eID card to access and check their personal details; No data is available on the number of registers from which citizens can access their personal data.\nSource: https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Estonia_vFINAL.pdf","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1}]},"General Digital Services":{"Personal uptake":[{"id":290,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"EE","relevant":1,"existent":0,"val":null,"notes":"99% of the public services in Estonia are available online 24\/7. No data are available on the number of actual digital transactions as a percentage of all public service transactions.\nSource: https:\/\/e-estonia.com\/solutions\/e-governance\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1},{"id":299,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/e-estonia.com\/wp-content\/uploads\/2019aug-facts-a4-v03-e-governance.pdf","last_update":"2020-12-31 00:00:00","rev_last":1}]}},"completeness":{"eID":{"Overall uptake":0.67,"Personal uptake":0.5,"Business uptake":0.5,"Public sector uptake":0.17,"Private sector support":1},"ePayment":{"Overall uptake":0,"Public sector uptake":0,"Private sector support":0},"Messaging":{"Overall uptake":0,"Personal uptake":1,"Business uptake":1,"Public sector uptake":0},"Transparency":{"Public sector uptake":0},"General Digital Services":{"Personal uptake":0}},"stuct":{"eID":["Overall uptake","Personal uptake","Business uptake","Public sector uptake","Private sector support"],"ePayment":["Overall uptake","Public sector uptake","Private sector support"],"Messaging":["Overall uptake","Personal uptake","Business uptake","Public sector uptake"],"Transparency":["Public sector uptake"],"General Digital Services":["Personal uptake"]},"facts":[{"statistic":"Number of businesses","val":"93,095"},{"statistic":"Population over 15 years old","val":"1,112,071"},{"statistic":"Total users","val":"1,205,166"},{"statistic":"Number of central\/federal government organisations","val":"14"},{"statistic":"Number of municipalities","val":"79"},{"statistic":"Number of other administrations","val":"20"},{"statistic":"Number of public and private service providers","val":"93,222"},{"statistic":"Number of public service providers (total)","val":"127"},{"statistic":"Number of regional public authorities","val":"14"}],"facts_year":2020,"rank_categories":{"eID":0.32,"ePayment":0,"Messaging":0.25,"Transparency":0,"General Digital Services":0},"timestamp":"2024-03-29T12:03:56+01:00"}