Online Services Observatory<\/a> monitors both digital form submission and user satisfaction of the 250 key government services.<\/p>\nAccording to the Digital Government MetaMonitor<\/em>, the quality of public data on the eID’s uptake in France can be improved, especially with regards to machine readability and update frequency. The same applies for data related to ePayment. On the contrary, data on digital form submission and user satisfaction<\/a> in France is publicly available, machine readable, and updated regularly. <\/p>"},"tables":{"eID":{"Overall uptake":[{"id":39,"year":2020,"id_indicator":1,"indicator":"Activated eID accounts (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"FR","relevant":1,"existent":1,"val":17984990,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/observatoire.numerique.gouv.fr\/observatoire\/\nhttps:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-dematerialisation-de-qualite-tableau-de-bord-des-demarches-phares-de-letat\nhttps:\/\/franceconnect.gouv.fr\nhttps:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf (in-text statistics+indicators at end of doc)","last_update":"2020-09-30 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This file will allow citizens 1) to see which data different public administrations hold about them 2) to follow data exchanges between public organisations to facilitate public service delivery 3) to follow the status of their ongoing affairs. Source: https:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf","machine_readable":"No","upfreq":null,"source":"https:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf","last_update":"2020-12-31 00:00:00","rev_last":1},{"id":471,"year":2020,"id_indicator":51,"indicator":"Mydata availability","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"FR","relevant":1,"existent":1,"val":0,"notes":"A digital citizen file finds itself in the piloting phase and is planned to be implemented in 2021. This file will allow citizens 1) to see which data different public administrations hold about them 2) to follow data exchanges between public organisations to facilitate public service delivery 3) to follow the status of their ongoing affairs. Source: https:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf","machine_readable":"No","upfreq":null,"source":"https:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf","last_update":"2020-12-31 00:00:00","rev_last":1}]},"General Digital Services":{"Personal uptake":[{"id":291,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"FR","relevant":1,"existent":1,"val":73,"notes":null,"machine_readable":"Yes","upfreq":"Yearly","source":"https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/","last_update":"2020-12-31 00:00:00","rev_last":1},{"id":300,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"FR","relevant":1,"existent":1,"val":73,"notes":"The average user satisfaction of the services monitored in the Online Services Observatory in October 2020 amounts to 73%.\nSource: https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/","machine_readable":"Yes","upfreq":"Quarterly","source":"https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/","last_update":"2020-12-31 00:00:00","rev_last":1}]}},"completeness":{"eID":{"Overall uptake":0.67,"Personal uptake":1,"Business uptake":0.75,"Public sector uptake":0.17,"Private sector support":1},"ePayment":{"Overall uptake":0,"Public sector uptake":0,"Private sector support":1},"Messaging":{"Overall uptake":0,"Personal uptake":0,"Business uptake":0,"Public sector uptake":0},"Transparency":{"Public sector uptake":1},"General Digital Services":{"Personal uptake":1}},"stuct":{"eID":["Overall uptake","Personal uptake","Business uptake","Public sector uptake","Private sector support"],"ePayment":["Overall uptake","Public sector uptake","Private sector support"],"Messaging":["Overall uptake","Personal uptake","Business uptake","Public sector uptake"],"Transparency":["Public sector uptake"],"General Digital Services":["Personal uptake"]},"facts":[{"statistic":"Number of businesses","val":"3,981,673"},{"statistic":"Population over 15 years old","val":"55,183,238"},{"statistic":"Total users","val":"59,164,911"},{"statistic":"Number of central\/federal government organisations","val":"57"},{"statistic":"Number of municipalities","val":"36,065"},{"statistic":"Number of other administrations","val":"1,623"},{"statistic":"Number of public and private service providers","val":"4,019,762"},{"statistic":"Number of public service providers (total)","val":"38,089"},{"statistic":"Number of regional public authorities","val":"344"}],"facts_year":2020,"rank_categories":{"eID":0.37,"ePayment":0.17,"Messaging":0,"Transparency":0.5,"General Digital Services":0.84},"timestamp":"2024-03-29T08:47:38+01:00"}