{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"DE","country_name":"Germany","summary":"<p><strong>eID <\/strong>In Germany, the<a href=\"https:\/\/www.personalausweisportal.de\/Webs\/PA-INFO\/Index.html\"> function for electronic identification<\/a> has been integrated into the mandatory national legal photo ID since 2010.&nbsp;<\/p>\n<p><strong>ePayment <\/strong>Among others, providers for ePayment services in the German public sector are <a href=\"https:\/\/www.paydirekt.de\/presse\/e-payment-in-der-oeffentlichen-verwaltung-paydirekt-gewinnt-erneut-egovernment-computing-award.html\">paydirekt<\/a> and <a href=\"https:\/\/www.epaybl.de\/?ID=80&amp;art_param=28\">ePayBL<\/a>.<\/p>\n<p><strong>Messaging <\/strong>The German government&rsquo;s digital mailing service <a href=\"https:\/\/www.de-mail.info\/verzeichnis.html#page=16\">De-Mail<\/a> is offered by public authorities and companies and provides a legally and secure way of communication. There is no government SMS service in place.<\/p>\n<p><strong>Transparency <\/strong>Germany currently has no measures in place to offer insights in personal ongoing affairs. This might change with the implementation of the so-called <a href=\"https:\/\/oeffentlicher-dienst-news.de\/digitale-verwaltung-steuer-identifikationsnummer\/\">Datencockpit<\/a>t in the near future.<\/p>\n<p><strong>General Digital Services <\/strong>The level of user satisfaction is measured by the <a href=\"https:\/\/initiatived21.de\/egovernment-monitor\/\">eGovernment Monitor<\/a> on a yearly basis. No systematic measurement of digital form submission has been found.<\/p>\n<p>The <em>Digital Government MetaMonitor<\/em> indicates a low level of quality of publicly available data on the German eID&rsquo;s uptake, more than ten years after its first implementation. The same applies to data in the categories General Digital Services, ePayment and Messaging.<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":292,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"DE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[]},"Personal uptake\/User satisfaction":{"id":301,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"DE","relevant":1,"existent":1,"val":62,"notes":"A survey found that 62% of the participants (1005 in Germany) were satisfied with the eGovernment services by their local authority. https:\/\/initiatived21.de\/app\/uploads\/2020\/10\/egovernment_monitor_2020_onlineausgabe.pdf","machine_readable":"No","upfreq":"Yearly","source":"https:\/\/initiatived21.de\/egovernment-monitor\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[{"year":2018,"val":58},{"year":2019,"val":60},{"year":2020,"val":62}]}}},"timestamp":"2026-05-07T12:17:10+00:00"}