{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"DK","country_name":"Denmark","summary":"<p><strong>eID <\/strong><a href=\"https:\/\/www.nemid.nu\/dk-en\/about_nemid\/about_this_website\/\">NemID<\/a> is Denmark&rsquo;s national electronic identification system, which is used in both the public and private sector. A NemID is always a personal account. It can be used to <a href=\"https:\/\/digst.dk\/it-loesninger\/nemlog-in\/om-loesningen\/initiativer\/\">perform business transactions<\/a> if the person has been authorised to act on behalf of a company. NemID users also have the possibility to authorise another person to temporarily act on their behalf in digital self-service solutions (<a href=\"https:\/\/en.digst.dk\/digitisation\/digital-fuldmagt\/\">digital proxy<\/a>).<\/p>\n<p><strong>ePayment <\/strong>While there is a system for public authorities to realise e-payments to citizens and businesses, called NemKonto, the Danish government doesn't have a dedicated system for receiving e-payments from citizens and businesses.&nbsp;<\/p>\n<p><strong>Messaging <\/strong><a href=\"https:\/\/en.digst.dk\/digitisation\/next-generation-of-digital-post\/\">Digital Post<\/a> is the public authorities' shared mandatory IT solution that makes it possible to communicate securely with citizens, companies, and other governmental institutions. Additionally, <a href=\"https:\/\/www.borger.dk\/Om-borger-dk\/Saadan-bruger-du-borgerdk\/nemsms\">NemSMS<\/a> is a Danish public message service that government and municipal authorities use to send service text messages to the citizens and businesses, who are registered with the service.&nbsp;<\/p>\n<p><strong>Transparency <\/strong><a href=\"https:\/\/en.digst.dk\/digitisation\/national-citizen-portal\/\">My Overview<\/a> is the citizens&rsquo; personal page on the national citizen portal borger.dk. Here, citizens can log in using their NemID and see some of the information on them held by the public authorities.<\/p>\n<p><strong>General Digital Services <\/strong>The annual report on IT use among the Danish population includes the measurement of several user satisfaction indicators as well as statistics on the use of digital forms.<\/p>\n<p>For Denmark, the <em>Digital Government MetaMonitor<\/em> shows a high level of completeness of data on the uptake of NemID, NemSMS, user satisfaction and digital form submission. Improvements can be made on machine readability, especially with regards to data related to NemID and general digital services. Data on organisations offering insight in personal ongoing affairs through the central government portal are currently not available.&nbsp;<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":289,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"DK","relevant":1,"existent":1,"val":64,"notes":"The 2020 report on IT use in the population shows that:\n\n64 percent of the 15-89-year-olds submitted forms to public authorities in a digital way.\n\nhttps:\/\/www.dst.dk\/da\/Statistik\/Publikationer\/VisPub?cid=29450,  p50 (in Danish)","machine_readable":"No","upfreq":"Yearly","source":"https:\/\/www.dst.dk\/da\/Statistik\/Publikationer\/VisPub?cid=29450","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[{"year":2018,"val":69},{"year":2019,"val":70},{"year":2020,"val":64}]},"Personal uptake\/User satisfaction":{"id":298,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"DK","relevant":1,"existent":1,"val":91,"notes":"The 2020 report on IT use in the population shows that:\n\n91 pct. of the 15-89-year-old users of the services on public authorities' websites are primarily satisfied with how easy it is to use the services\n\nhttps:\/\/www.dst.dk\/da\/Statistik\/Publikationer\/VisPub?cid=29450","machine_readable":"No","upfreq":"Yearly","source":"https:\/\/www.dst.dk\/da\/Statistik\/Publikationer\/VisPub?cid=29450","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[{"year":2018,"val":88},{"year":2019,"val":88},{"year":2020,"val":91}]}}},"timestamp":"2026-04-29T18:02:56+00:00"}