{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"DK","country_name":"Denmark","summary":"

eID <\/strong>NemID<\/a> is Denmark’s national electronic identification system, which is used in both the public and private sector. A NemID is always a personal account. It can be used to perform business transactions<\/a> if the person has been authorised to act on behalf of a company. NemID users also have the possibility to authorise another person to temporarily act on their behalf in digital self-service solutions (digital proxy<\/a>).<\/p>\n

ePayment <\/strong>While there is a system for public authorities to realise e-payments to citizens and businesses, called NemKonto, the Danish government doesn't have a dedicated system for receiving e-payments from citizens and businesses. <\/p>\n

Messaging <\/strong>Digital Post<\/a> is the public authorities' shared mandatory IT solution that makes it possible to communicate securely with citizens, companies, and other governmental institutions. Additionally, NemSMS<\/a> is a Danish public message service that government and municipal authorities use to send service text messages to the citizens and businesses, who are registered with the service. <\/p>\n

Transparency <\/strong>My Overview<\/a> is the citizens’ personal page on the national citizen portal borger.dk. Here, citizens can log in using their NemID and see some of the information on them held by the public authorities.<\/p>\n

General Digital Services <\/strong>The annual report on IT use among the Danish population includes the measurement of several user satisfaction indicators as well as statistics on the use of digital forms.<\/p>\n

For Denmark, the Digital Government MetaMonitor<\/em> shows a high level of completeness of data on the uptake of NemID, NemSMS, user satisfaction and digital form submission. Improvements can be made on machine readability, especially with regards to data related to NemID and general digital services. Data on organisations offering insight in personal ongoing affairs through the central government portal are currently not available. <\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Overall uptake":{"Overall uptake\/Digital mail app downloads":{"id":316,"year":2020,"id_indicator":33,"indicator":"Digital mail app downloads","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":1000000,"notes":"The real value is at least 1 million according to the google play store.","machine_readable":"No","upfreq":null,"source":"https:\/\/play.google.com\/store\/apps\/details?id=com.eboks.activities&hl=en&gl=US","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of downloads of the government digital mail app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":4857628,"calculation":"Per inhabitant","_calculated":0.21,"_calc_formatted":"0.21<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":1000000}]},"Overall uptake\/Digital mail app installations":{"id":325,"year":2020,"id_indicator":34,"indicator":"Digital mail app installations","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of installations of the government digital mail app, absolute values and and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":4857628,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]}},"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":334,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":4500635,"notes":null,"machine_readable":"Yes","upfreq":"Quarterly","source":"https:\/\/digst.dk\/it-loesninger\/digital-post\/om-loesningen\/tal-og-statistik-om-digital-post\/","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":4857628,"calculation":"Percentage","_calculated":92.65,"_calc_formatted":"

92.65 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":4417832},{"year":2019,"val":4473821},{"year":2020,"val":4500635}]},"Personal uptake\/Government SMS registrations (personal)":{"id":343,"year":2020,"id_indicator":36,"indicator":"Government SMS registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":3016329,"notes":null,"machine_readable":"Yes","upfreq":"Quarterly","source":"https:\/\/digst.dk\/it-loesninger\/nemsms\/om-loesningen\/tal-og-statistik-om-nemsms\/","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of citizens who registered for the government SMS service, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":4857628,"calculation":"Percentage","_calculated":62.09,"_calc_formatted":"
62.09 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":2614382},{"year":2019,"val":2825424},{"year":2020,"val":3016329}]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":307,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":700000,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/en.digst.dk\/policy-and-strategy\/mandatory-digitisation\/digital-post\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":232963,"calculation":"Percentage","_calculated":300.48,"_calc_formatted":"
300.48 %<\/div>
of number of businesses (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":700000}]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":388,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":252,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":370,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":149,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered regions":{"id":406,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":5,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered municipalities":{"id":379,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":98,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered other administrations":{"id":397,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":null,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Government SMS sent (personal)":{"id":415,"year":2020,"id_indicator":43,"indicator":"Government SMS sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":13500000,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/digst.dk\/tal-og-statistik\/","last_update":"2019-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through the government SMS service, absolute value and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":4857628,"calculation":"Per inhabitant","_calculated":2.78,"_calc_formatted":"2.78<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":13500000},{"year":2020,"val":13500000}]},"Public sector uptake\/Digital mail sent (personal)":{"id":361,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":148600000,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/digst.dk\/tal-og-statistik\/","last_update":"2019-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":4857628,"calculation":"Per inhabitant","_calculated":30.59,"_calc_formatted":"30.59<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":148600000},{"year":2020,"val":148600000}]},"Public sector uptake\/Digital mail sent (business)":{"id":352,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"DK","relevant":1,"existent":1,"val":19300000,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/digst.dk\/tal-og-statistik\/","last_update":"2019-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":232963,"calculation":"Per business","_calculated":82.85,"_calc_formatted":"82.85<\/span> Per business *<\/span> * Number of businesses (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":19300000},{"year":2020,"val":19300000}]}}},"timestamp":"2026-04-14T22:50:04+00:00"}