{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"EE","country_name":"Estonia","summary":"<p><strong>eID <\/strong>The function for electronic identification is integrated into the <a href=\"https:\/\/e-estonia.com\/solutions\/e-identity\/\">mandatory national legal photo ID<\/a>, complemented by the Mobile-ID and Smart-ID solutions. The Estonian eID is used in both public and private services and is always a personal account. It can be used to <a href=\"https:\/\/e-estonia.com\/solutions\/business-and-finance\/e-business-register\">register a business<\/a> electronically and authorises eID users to act on behalf of a company. The eID system doesn&rsquo;t include a digital proxy service.<\/p>\n<p><strong>ePayment <\/strong>Since November 2018, commercial banks operating in Estonia have been able to join the <a href=\"https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Estonia_vFINAL.pdf\">TARGET Instant Payment Settlement (TIPS)<\/a> through Eesti Pank (Bank of Estonia). TIPS allows citizens to settle payments in real time, night or day and throughout the year.<\/p>\n<p><strong>Messaging <\/strong>eID users have the possibility to activate the <a href=\"https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Government_Factsheets_Estonia_2019.pdf\">email or SMS notification service<\/a> of the State Portal eesti.ee, thereby allowing public authorities to send documents and notifications.<\/p>\n<p><strong>Transparency <\/strong>Citizens can consult their data and ongoing affairs on their personal page on the national citizen portal <a href=\"https:\/\/www.eesti.ee\">https:\/\/www.eesti.ee<\/a>.<\/p>\n<p><strong>General Digital Services <\/strong>The state portal&rsquo;s environment allows users to authenticate with their national eID card to perform transactions with municipal and government bodies, complete and send online forms and applications and sign documents digitally. No systematic measurement of user satisfaction has been found.<\/p>\n<p><br \/>The <em>Digital Government MetaMonitor<\/em> indicates a high level of data completeness on the uptake of the eID and electronic messaging by citizens and businesses in Estonia. Improvements can be made with regards to machine readability of public data and update frequency. Currently, there is no public data available on ePayment, transparency, and general digital services in Estonia.<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":290,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"EE","relevant":1,"existent":0,"val":null,"notes":"99% of the public services in Estonia are available online 24\/7. No data are available on the number of actual digital transactions as a percentage of all public service transactions.\nSource: https:\/\/e-estonia.com\/solutions\/e-governance\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[]},"Personal uptake\/User satisfaction":{"id":299,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/e-estonia.com\/wp-content\/uploads\/2019aug-facts-a4-v03-e-governance.pdf","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[{"year":2019,"val":70}]}}},"timestamp":"2026-05-01T16:23:43+00:00"}