{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"EE","country_name":"Estonia","summary":"

eID <\/strong>The function for electronic identification is integrated into the mandatory national legal photo ID<\/a>, complemented by the Mobile-ID and Smart-ID solutions. The Estonian eID is used in both public and private services and is always a personal account. It can be used to register a business<\/a> electronically and authorises eID users to act on behalf of a company. The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>Since November 2018, commercial banks operating in Estonia have been able to join the TARGET Instant Payment Settlement (TIPS)<\/a> through Eesti Pank (Bank of Estonia). TIPS allows citizens to settle payments in real time, night or day and throughout the year.<\/p>\n

Messaging <\/strong>eID users have the possibility to activate the email or SMS notification service<\/a> of the State Portal eesti.ee, thereby allowing public authorities to send documents and notifications.<\/p>\n

Transparency <\/strong>Citizens can consult their data and ongoing affairs on their personal page on the national citizen portal https:\/\/www.eesti.ee<\/a>.<\/p>\n

General Digital Services <\/strong>The state portal’s environment allows users to authenticate with their national eID card to perform transactions with municipal and government bodies, complete and send online forms and applications and sign documents digitally. No systematic measurement of user satisfaction has been found.<\/p>\n


The Digital Government MetaMonitor<\/em> indicates a high level of data completeness on the uptake of the eID and electronic messaging by citizens and businesses in Estonia. Improvements can be made with regards to machine readability of public data and update frequency. Currently, there is no public data available on ePayment, transparency, and general digital services in Estonia.<\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":335,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":1,"val":301895,"notes":"The most recent available value concerns the year 2016 and represents the number of users who have activated the notification service of the State Portal eesti.ee by forwarding his or her personal state-provided email @eesti.ee to his or her daily used email address, thereby allowing public authorities to send documents and notifications.\n\nSource: https:\/\/www.eesti.ee\/eng\/topics\/citizen\/riigiportaali_abi\/eesti_ee_teavitusteenuse_kasutustingimused#2.%20Activating%20the%20notification%20service%20of%20eesti.ee\n\nNB This number is considerably higher than the one reported in a news article in March 2020, which states that 55780 people have subscribed to e-notifications. (https:\/\/www.id.ee\/en\/article\/eesti-ee-e-mail-addresses-are-becoming-more-and-more-popular\/)","machine_readable":null,"upfreq":null,"source":"https:\/\/www.eesti.ee\/eng\/topics\/business\/riigiportaali_abi\/partnerile_1\/eesti_ee_2016_aasta_statistika","last_update":"2016-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":1112071,"calculation":"Percentage","_calculated":27.15,"_calc_formatted":"

27.15 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":301895},{"year":2019,"val":301895},{"year":2020,"val":301895}]},"Personal uptake\/Government SMS registrations (personal)":{"id":344,"year":2020,"id_indicator":36,"indicator":"Government SMS registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":1,"val":96361,"notes":"The most recent available value concerns the year 2016 and represents the number of users who have activated the SMS notification service on the State Portal eesti.ee.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.eesti.ee\/eng\/topics\/business\/riigiportaali_abi\/partnerile_1\/eesti_ee_2016_aasta_statistika","last_update":"2016-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who registered for the government SMS service, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":1112071,"calculation":"Percentage","_calculated":8.67,"_calc_formatted":"
8.67 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":96361},{"year":2019,"val":96361},{"year":2020,"val":96361}]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":308,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":1,"val":56813,"notes":"The most recent avaialble value concerns the year 2016 and represents the number of users who have activated the notification service of the State Portal eesti.ee by forwarding the state-provided email @eesti.ee for the legal entity (s)he represents to his or her daily used email address, thereby allowing public authorities to send documents and notifications related to his\/her company.\n\nSource: https:\/\/www.eesti.ee\/eng\/topics\/citizen\/riigiportaali_abi\/eesti_ee_teavitusteenuse_kasutustingimused#2.%20Activating%20the%20notification%20service%20of%20eesti.ee","machine_readable":null,"upfreq":null,"source":"https:\/\/www.eesti.ee\/eng\/topics\/business\/riigiportaali_abi\/partnerile_1\/eesti_ee_2016_aasta_statistika","last_update":"2016-12-31 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":93095,"calculation":"Percentage","_calculated":61.03,"_calc_formatted":"
61.03 %<\/div>
of number of businesses (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":56813},{"year":2019,"val":56813},{"year":2020,"val":56813}]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":389,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":127,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":371,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":14,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered regions":{"id":407,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":14,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered municipalities":{"id":380,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":79,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered other administrations":{"id":398,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":20,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Government SMS sent (personal)":{"id":416,"year":2020,"id_indicator":43,"indicator":"Government SMS sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through the government SMS service, absolute value and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":1112071,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail sent (personal)":{"id":362,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":1112071,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail sent (business)":{"id":353,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"EE","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":93095,"calculation":"Per business","_calculated__debug":"__novalue"}],"data_points":[]}}},"timestamp":"2026-04-15T00:27:16+00:00"}