{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"ES","country_name":"Spain","summary":"<p><strong>eID <\/strong>Since 2014, Spain has used <a href=\"https:\/\/clave.gob.es\/clave_Home\/en\/clave\/queEs.html\">Cl@ve<\/a>, a platform for identification, authentication and electronic signature in the public sector. It serves as a horizontal and interoperable system that avoids public administrations having to implement and manage their own systems for authentication and signature, and citizens having to use different methods of identification when interacting with the administration electronically. A digital proxy service is made available through the Electronic Power of Attorney Register (<a href=\"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action#REA_002REA-summary\">Registro Electr&oacute;nico de Apoderamientos<\/a>).<\/p>\n<p><strong>ePayment <\/strong>The <a href=\"https:\/\/administracionelectronica.gob.es\/ctt\/pagos#.YG7JVOgzZjW\">Pasarela de Pagos<\/a> platform allows public administrations to implement telematic payment in the applications that manage procedures involving the payment of fees.<\/p>\n<p><strong>Messaging <\/strong>The service <a href=\"https:\/\/administracionelectronica.gob.es\/ctt\/notifica\/abstract#.YG7EcugzZjU\">Notifica <\/a>allows citizens and businesses to receive online administrative notifications and correspondence, contributing to the elimination of official paper-based notifications.<\/p>\n<p><strong>Transparency <\/strong>The Citizen Folder (<a href=\"https:\/\/sede.administracion.gob.es\/carpeta\/clave.htm\">Carpeta Ciudadana<\/a>) offers citizens the possibility to access information on the status of ongoing services as well as the personal data available to the public administration.<\/p>\n<p><strong>General Digital Services<\/strong> Citizens can <a href=\"https:\/\/administracion.gob.es\/pag_Home\/Tramites\/Realizar_un_Tramite-nuevo.html#.YG7NbegzZjV\">access digital services and realise transactions<\/a> using the portals of the relevant public administrations. No systematic measurement of user satisfaction has been found.<\/p>\n<p><br \/>The <em>Digital Government MetaMonitor<\/em> shows high data completeness, uptake frequency and machine readability regarding the uptake of the eID. This is thanks to <a href=\"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action\">DATAOBSAE<\/a>, a public dashboard of electronic administration metrics based on data from horizontal services or external sources. It also provides data on indicators measured in the categories ePayment and Messaging. For the categories Transparency and General Digital services, no data is currently available.<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":296,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"ES","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[]},"Personal uptake\/User satisfaction":{"id":305,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"ES","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[]}}},"timestamp":"2026-05-01T16:37:24+00:00"}