{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"ES","country_name":"Spain","summary":"

eID <\/strong>Since 2014, Spain has used Cl@ve<\/a>, a platform for identification, authentication and electronic signature in the public sector. It serves as a horizontal and interoperable system that avoids public administrations having to implement and manage their own systems for authentication and signature, and citizens having to use different methods of identification when interacting with the administration electronically. A digital proxy service is made available through the Electronic Power of Attorney Register (Registro Electrónico de Apoderamientos<\/a>).<\/p>\n

ePayment <\/strong>The Pasarela de Pagos<\/a> platform allows public administrations to implement telematic payment in the applications that manage procedures involving the payment of fees.<\/p>\n

Messaging <\/strong>The service Notifica <\/a>allows citizens and businesses to receive online administrative notifications and correspondence, contributing to the elimination of official paper-based notifications.<\/p>\n

Transparency <\/strong>The Citizen Folder (Carpeta Ciudadana<\/a>) offers citizens the possibility to access information on the status of ongoing services as well as the personal data available to the public administration.<\/p>\n

General Digital Services<\/strong> Citizens can access digital services and realise transactions<\/a> using the portals of the relevant public administrations. No systematic measurement of user satisfaction has been found.<\/p>\n


The Digital Government MetaMonitor<\/em> shows high data completeness, uptake frequency and machine readability regarding the uptake of the eID. This is thanks to DATAOBSAE<\/a>, a public dashboard of electronic administration metrics based on data from horizontal services or external sources. It also provides data on indicators measured in the categories ePayment and Messaging. For the categories Transparency and General Digital services, no data is currently available.<\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Overall uptake":{"Overall uptake\/Digital mail app downloads":{"id":323,"year":2020,"id_indicator":33,"indicator":"Digital mail app downloads","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":77992,"notes":null,"machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of downloads of the government digital mail app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":40441195,"calculation":"Per inhabitant","_calculated":0,"_calc_formatted":"0<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2018,"val":45066},{"year":2019,"val":61440},{"year":2020,"val":77992}]},"Overall uptake\/Digital mail app installations":{"id":332,"year":2020,"id_indicator":34,"indicator":"Digital mail app installations","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of installations of the government digital mail app, absolute values and and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":40441195,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]}},"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":341,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":4000000,"notes":"Data from 2019. The service Notifica allows citizens and businesses to receive free online administrative\nnotifications and correspondence, contributing to the elimination of official paper-based notifications. Source: https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Spain_vFINAL_1.pdf","machine_readable":"No","upfreq":"Yearly","source":"https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Spain_vFINAL_1.pdf","last_update":"2019-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":40441195,"calculation":"Percentage","_calculated":9.89,"_calc_formatted":"

9.89 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":1880302},{"year":2019,"val":4000000},{"year":2020,"val":4000000}]},"Personal uptake\/Government SMS registrations (personal)":{"id":350,"year":2020,"id_indicator":36,"indicator":"Government SMS registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who registered for the government SMS service, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":40441195,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":314,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":0,"val":null,"notes":"The service Notifica allows citizens and businesses to receive free online administrative\nnotifications and correspondence, contributing to the elimination of official paper-based notifications. Source: https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Spain_vFINAL_1.pdf","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":3062989,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":395,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":7983,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action?selectedScope=A2#NOTIF001NOTIF-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":8562,"calculation":"Percentage","_calculated":93.24,"_calc_formatted":"
93.24 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":6388},{"year":2019,"val":7401},{"year":2020,"val":7983}]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":377,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":769,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action?selectedScope=A2#NOTIF001NOTIF-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":376,"calculation":"Percentage","_calculated":204.52,"_calc_formatted":"
204.52 %<\/div>
of number of central\/federal government organisations (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":418},{"year":2019,"val":621},{"year":2020,"val":769}]},"Public sector uptake\/Digital mail-powered regions":{"id":413,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":353,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action?selectedScope=A2#NOTIF001NOTIF-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":19,"calculation":"Percentage","_calculated":1857.89,"_calc_formatted":"
1857.89 %<\/div>
of number of regional public authorities (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":267},{"year":2019,"val":298},{"year":2020,"val":353}]},"Public sector uptake\/Digital mail-powered municipalities":{"id":386,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":6791,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action?selectedScope=A2#NOTIF001NOTIF-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":8117,"calculation":"Percentage","_calculated":83.66,"_calc_formatted":"
83.66 %<\/div>
of number of municipalities (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":5679},{"year":2019,"val":6421},{"year":2020,"val":6791}]},"Public sector uptake\/Digital mail-powered other administrations":{"id":404,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":70,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action?selectedScope=A2#NOTIF001NOTIF-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":50,"calculation":"Percentage","_calculated":140,"_calc_formatted":"
140 %<\/div>
of number of other administrations (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":24},{"year":2019,"val":61},{"year":2020,"val":70}]},"Public sector uptake\/Government SMS sent (personal)":{"id":422,"year":2020,"id_indicator":43,"indicator":"Government SMS sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":7630797,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action#SIM_001SIM-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through the government SMS service, absolute value and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":40441195,"calculation":"Per inhabitant","_calculated":0.19,"_calc_formatted":"0.19<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2018,"val":2896037},{"year":2019,"val":6147557},{"year":2020,"val":7630797}]},"Public sector uptake\/Digital mail sent (personal)":{"id":368,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":1,"val":4918723,"notes":null,"machine_readable":"No","upfreq":"Monthly","source":"https:\/\/dataobsae.administracionelectronica.gob.es\/cmobsae3\/dashboard\/Dashboard.action#NOTIF004NOTIF-summary","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":40441195,"calculation":"Per inhabitant","_calculated":0.12,"_calc_formatted":"0.12<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2018,"val":2458193},{"year":2019,"val":4829982},{"year":2020,"val":4918723}]},"Public sector uptake\/Digital mail sent (business)":{"id":359,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"ES","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":3062989,"calculation":"Per business","_calculated__debug":"__novalue"}],"data_points":[]}}},"timestamp":"2026-04-16T05:31:05+00:00"}