{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"FR","country_name":"France","summary":"<p><strong>eID <\/strong><a href=\"https:\/\/franceconnect.gouv.fr\">FranceConnect<\/a> is the eID service for private individuals developed by the French government. It can be used for both public and a number of private services. <a href=\"https:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf\">ProConnect<\/a> is the upcoming eID-system for businesses, which was foreseen to be piloted in Q4 of 2020 and then rolled-out progressively. The eID system doesn&rsquo;t yet include a digital proxy service, but it is <a href=\"https:\/\/beta.gouv.fr\/startups\/aidantsconnect.html\">under development<\/a>.<\/p>\n<p><strong>ePayment <\/strong>Since mid-October 2018, the General Directorate of Public Finance (DGFiP) has been providing public authorities and users with an enhanced, secure and modern online payment service called <a href=\"https:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_France_vFINAL.pdf\">PayFiP<\/a>. PayFiP allows for the payment by bank deposit of invoices issued by local authorities and public bodies (the state, local authorities, hospitals, etc.).<\/p>\n<p><strong>Messaging <\/strong>France doesn&rsquo;t have a government messaging system.<\/p>\n<p><strong>Transparency <\/strong>A <a href=\"https:\/\/www.numerique.gouv.fr\/uploads\/20200827_Plaquette_Techgouv_DINUM.pdf\">digital citizen file<\/a> finds itself in the piloting phase and is planned to be implemented in 2021. This file will allow citizens 1) to see which data different public administrations hold about them 2) to follow data exchanges between public organisations to facilitate public service delivery 3) to follow the status of their ongoing affairs.<\/p>\n<p><strong>General Digital Services <\/strong>The <a href=\"https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/\">Online Services Observatory<\/a> monitors both digital form submission and user satisfaction of the 250 key government services.<\/p>\n<p>According to the <em>Digital Government MetaMonitor<\/em>, the quality of public data on the eID&rsquo;s uptake in France can be improved, especially with regards to machine readability and update frequency. The same applies for data related to ePayment. On the contrary, data on digital form submission and <a href=\"https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/\">user satisfaction<\/a> in France is publicly available, machine readable, and updated regularly.&nbsp;<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":291,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"FR","relevant":1,"existent":1,"val":73,"notes":null,"machine_readable":"Yes","upfreq":"Yearly","source":"https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[{"year":2019,"val":73},{"year":2020,"val":73}]},"Personal uptake\/User satisfaction":{"id":300,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"FR","relevant":1,"existent":1,"val":73,"notes":"The average user satisfaction of the services monitored in the Online Services Observatory in October 2020 amounts to 73%.\nSource: https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/","machine_readable":"Yes","upfreq":"Quarterly","source":"https:\/\/www.data.gouv.fr\/fr\/datasets\/observatoire-de-la-qualite-des-demarches-en-ligne\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[{"year":2019,"val":78},{"year":2020,"val":73}]}}},"timestamp":"2026-05-02T09:37:59+00:00"}