{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"FR","country_name":"France","summary":"

eID <\/strong>FranceConnect<\/a> is the eID service for private individuals developed by the French government. It can be used for both public and a number of private services. ProConnect<\/a> is the upcoming eID-system for businesses, which was foreseen to be piloted in Q4 of 2020 and then rolled-out progressively. The eID system doesn’t yet include a digital proxy service, but it is under development<\/a>.<\/p>\n

ePayment <\/strong>Since mid-October 2018, the General Directorate of Public Finance (DGFiP) has been providing public authorities and users with an enhanced, secure and modern online payment service called PayFiP<\/a>. PayFiP allows for the payment by bank deposit of invoices issued by local authorities and public bodies (the state, local authorities, hospitals, etc.).<\/p>\n

Messaging <\/strong>France doesn’t have a government messaging system.<\/p>\n

Transparency <\/strong>A digital citizen file<\/a> finds itself in the piloting phase and is planned to be implemented in 2021. This file will allow citizens 1) to see which data different public administrations hold about them 2) to follow data exchanges between public organisations to facilitate public service delivery 3) to follow the status of their ongoing affairs.<\/p>\n

General Digital Services <\/strong>The Online Services Observatory<\/a> monitors both digital form submission and user satisfaction of the 250 key government services.<\/p>\n

According to the Digital Government MetaMonitor<\/em>, the quality of public data on the eID’s uptake in France can be improved, especially with regards to machine readability and update frequency. The same applies for data related to ePayment. On the contrary, data on digital form submission and user satisfaction<\/a> in France is publicly available, machine readable, and updated regularly. <\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"timestamp":"2026-05-17T05:30:06+00:00"}