{"main_category":{"id_main_category":1000,"main_category":"eID","visible":1,"sort_order":1,"summary":"Indicators for this topic focus on mapping the use of the national system for electronic identification and authentication of citizens and businesses, in order to access public and private services and perform transactions. \n\neID is measured by assessing the yearly numbers of cumulative registered users, digital proxy activations, realised transactions, downloaded and installed mobile applications, cumulative adhered public and private organisations and services, and eID providers."},"country":{"abbr":"IT","country_name":"Italy","summary":"

eID <\/strong>SPID<\/a> is the Italian solution that enables users to use a single digital identity to access all online public administration services from electronic devices. The legal head of an organisation can apply for and use his\/her digital identity SPID to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use<\/a> of the legal person.The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>PagoPA<\/a> is an initiative that allows citizens and businesses to realise electronic payments to the public administration on the basis of rules, standards and tools defined by the Agency for Digital Italy (AgID) and accepted by public administration bodies, banks, post offices and other payment institutions.<\/p>\n

Messaging<\/strong> Certified email (PEC)<\/a> is the channel through which it is possible to send official documents to participate in both tenders and competition notices, to stipulate contracts of any kind, to communicate with the institutions. The PEC is used by citizens, businesses, professionals and public administrations in various fields: from the legal one to healthcare and banking. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>Citizens are able to consult their data incorporated into the National Register of the Resident Population (ANPR)<\/a> by logging in to the ANPR website. It is foreseen that more registers are included and made accessible to citizens. There is no digital service allowing citizens to have insight in their ongoing affairs.<\/p>\n

General Digital Services<\/strong> No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n

While some data on the uptake of SPID is publicly available, the Digital Government MetaMonitor <\/em>suggests improvements regarding completeness, machine readability, and update frequency. The same applies for data on the uptake of the national systems for ePayment and electronic messaging. No data on digital form submission and user satisfaction are available. Regarding transparency, the Italian Agency for Digitisation updates and publishes information on the uptake of its National Registry database<\/a> on a monthly basis.<\/p>"},"subc":[{"id_subcategory":1020,"subcategory":"Overall uptake"},{"id_subcategory":1030,"subcategory":"Personal uptake"},{"id_subcategory":1010,"subcategory":"Business uptake"},{"id_subcategory":1050,"subcategory":"Public sector uptake"},{"id_subcategory":1040,"subcategory":"Private sector support"}],"ind_details":{"Overall uptake":{"Overall uptake\/Activated eID accounts (total)":{"id":41,"year":2020,"id_indicator":1,"indicator":"Activated eID accounts (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":15494031,"notes":null,"machine_readable":"Yes","upfreq":"Weekly","source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/spid","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The numbers of user accounts created for the national eID system, absolute value and as percentage of total users (population over 15 years old and total number of businesses) (cumulative)","relevant_statistics":[{"statistic":"Total users","val":56288022,"calculation":"Percentage","_calculated":27.53,"_calc_formatted":"

27.53 %<\/div>
of total users (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":3054689},{"year":2019,"val":5486414},{"year":2020,"val":15494031}]},"Overall uptake\/eID transactions (total)":{"id":68,"year":2020,"id_indicator":2,"indicator":"eID transactions (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":143872687,"notes":"This value represents the number of times that SPID was used to access network services.","machine_readable":"No","upfreq":null,"source":"https:\/\/www.agid.gov.it\/it\/piattaforme\/spid","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of personal and business logins and digital signatures realised using the national eID, absolute value and per user (population over 15 years old and total number of businesses)","relevant_statistics":[{"statistic":"Total users","val":56288022,"calculation":"Per user","_calculated":2.56,"_calc_formatted":"2.56<\/span> Per user *<\/span> * Total users (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":55000000},{"year":2020,"val":143872687}]},"Overall uptake\/eID app downloads":{"id":50,"year":2020,"id_indicator":3,"indicator":"eID app downloads","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of downloads of the eID app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]},"Overall uptake\/eID app installations":{"id":59,"year":2020,"id_indicator":4,"indicator":"eID app installations","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":10000000,"notes":"The PosteID app has been installed at least ten million times, but the source doesn't show the exact number.","machine_readable":"No","upfreq":null,"source":"https:\/\/play.google.com\/store\/apps\/details?id=posteitaliane.posteapp.appposteid&hl=en&gl=US","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of installations of the eID app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated":0.19,"_calc_formatted":"0.19<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":10000000}]},"Overall uptake\/eID-powered services (total)":{"id":86,"year":2020,"id_indicator":5,"indicator":"eID-powered services (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of services provided by public sector organisations or private companies which can be accessed using the national eID system (cumulative)","relevant_statistics":[],"data_points":[]},"Overall uptake\/eID-powered organisations":{"id":77,"year":2020,"id_indicator":6,"indicator":"eID-powered organisations","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":5312,"notes":"Indicator calculated by adding the values of eID-powered private service providers and eID public service providers.","machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/spid","last_update":"2020-07-31 00:00:00","rev_last":1,"definition":"The number of organisations performing either public or private tasks, which provide access to digital services through the national eID system, absolute value and as a percentage of the total number of public and private service providers (cumulative)","relevant_statistics":[{"statistic":"Number of public and private service providers","val":3844582,"calculation":"Percentage","_calculated":0.14,"_calc_formatted":"
0.14 %<\/div>
of number of public and private service providers (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":5312}]}},"Personal uptake":{"Personal uptake\/Activated eID accounts (personal)":{"id":95,"year":2020,"id_indicator":7,"indicator":"Activated eID accounts (personal)","visible_indicator":1,"id_subcategory":1030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":15494031,"notes":null,"machine_readable":"Yes","upfreq":"Weekly","source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/spid\nhttps:\/\/www.pagopa.gov.it\/it\/pagopa\/dashboard\/\nhttps:\/\/ec.europa.eu\/cefdigital\/wiki\/display\/EIDCOMMUNITY\/Overview+of+pre-notified+and+notified+eID+schemes+under+eIDAS?replyToComment=62885725&#comment-62885725\nhttps:\/\/joinup.ec.europa.eu\/sites\/default\/files\/inline-files\/Digital_Public_Administration_Factsheets_Italy_vFINAL.pdf","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of personal accounts created for the national eID system, absolute value and as percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Percentage","_calculated":29.54,"_calc_formatted":"
29.54 %<\/div>
of population over 15 years old (Eurostat)<\/div>"}],"data_points":[{"year":2018,"val":3054689},{"year":2019,"val":5486414},{"year":2020,"val":15494031}]},"Personal uptake\/eID transactions (personal)":{"id":113,"year":2020,"id_indicator":8,"indicator":"eID transactions (personal)","visible_indicator":1,"id_subcategory":1030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of personal logins and digital signatures realised using the national eID, absolute value and per inhabitants over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]}},"Business uptake":{"Business uptake\/Activated eID accounts (business)":{"id":5,"year":2020,"id_indicator":10,"indicator":"Activated eID accounts (business)","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"The legal head of an organisation (company, body, enterprise, etc.) can apply for and use its digital identity SPID to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use of the legal person.\n\nAt this time, no dats is available on the number of activated SPID accounts for professional use.\n\nSource: https:\/\/www.spid.gov.it\/domande-frequenti?lang=en-001","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of business accounts created or authorisations for the national eID system, absolute value and as percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":3834079,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Business uptake\/eID transactions (business)":{"id":14,"year":2020,"id_indicator":11,"indicator":"eID transactions (business)","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"The legal head of an organisation (company, body, enterprise, etc.) can apply for and use its digital identity SPID to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use of the legal person.\n\nAt this time, no dats is available on the number of activated SPID accounts for professional use.\n\nSource: https:\/\/www.spid.gov.it\/domande-frequenti?lang=en-001","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of business logins and digital signatures realised using the national eID, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":3834079,"calculation":"Per business","_calculated__debug":"__novalue"}],"data_points":[]},"Business uptake\/eID-powered private services":{"id":32,"year":2020,"id_indicator":12,"indicator":"eID-powered private services","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of services provided by private companies which can be accessed using the national eID system (cumulative)","relevant_statistics":[],"data_points":[]},"Business uptake\/eID-powered private service providers":{"id":23,"year":2020,"id_indicator":13,"indicator":"eID-powered private service providers","visible_indicator":1,"id_subcategory":1010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":13,"notes":null,"machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/spid","last_update":"2020-06-30 00:00:00","rev_last":1,"definition":"The number of businesses providing access to digital services through the national eID system, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":3834079,"calculation":"Percentage","_calculated":0.0003,"_calc_formatted":"
0.0003 %<\/div>
of number of businesses (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":13}]}},"Public sector uptake":{"Public sector uptake\/eID-powered public services":{"id":185,"year":2020,"id_indicator":14,"indicator":"eID-powered public services","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all services and organisations having adopted SPID is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.spid.gov.it\/servizi","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of services provided by public sector organisations which can be accessed using the national eID system (cumulative)","relevant_statistics":[],"data_points":[]},"Public sector uptake\/eID-powered public service providers (total)":{"id":176,"year":2020,"id_indicator":15,"indicator":"eID-powered public service providers (total)","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":5299,"notes":null,"machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/spid","last_update":"2020-12-10 00:00:00","rev_last":1,"definition":"The number of organisations providing access to digital public services through the national eID system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":10503,"calculation":"Percentage","_calculated":50.45,"_calc_formatted":"
50.45 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":5299}]},"Public sector uptake\/eID-powered central\/federal governments":{"id":149,"year":2020,"id_indicator":16,"indicator":"eID-powered central\/federal governments","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all services and organisations having adopted SPID is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.spid.gov.it\/servizi","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government providing access to digital services through the national eID system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":180,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/eID-powered regions":{"id":194,"year":2020,"id_indicator":17,"indicator":"eID-powered regions","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all services and organisations having adopted SPID is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.spid.gov.it\/servizi","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government providing access to digital services through the national eID system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":20,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/eID-powered municipalities":{"id":158,"year":2020,"id_indicator":18,"indicator":"eID-powered municipalities","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all services and organisations having adopted SPID is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.spid.gov.it\/servizi","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities providing access to digital services through the national eID system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":8805,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/eID-powered other administrations":{"id":167,"year":2020,"id_indicator":19,"indicator":"eID-powered other administrations","visible_indicator":1,"id_subcategory":1050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all services and organisations having adopted SPID is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.spid.gov.it\/servizi","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) providing access to digital public services through the national eID system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":1476,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Private sector support":{"Private sector support\/eID providers":{"id":122,"year":2020,"id_indicator":22,"indicator":"eID providers","visible_indicator":1,"id_subcategory":1040,"subcategory":"Private sector support","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":1000,"main_category":"eID","country":"IT","relevant":1,"existent":1,"val":9,"notes":null,"machine_readable":"Yes","upfreq":null,"source":"https:\/\/avanzamentodigitale.italia.it\/it\/progetto\/spid","last_update":"2019-03-01 00:00:00","rev_last":1,"definition":"The number of private sector organisations, which have developed an eIDAS compliant eID-module (cumulative)","relevant_statistics":[],"data_points":[{"year":2018,"val":9},{"year":2019,"val":9},{"year":2020,"val":9}]}}},"timestamp":"2026-05-24T19:10:25+00:00"}