{"main_category":{"id_main_category":2000,"main_category":"ePayment","visible":1,"sort_order":2,"summary":"Indicators for this topic focus on mapping the use of the national system for digital financial transactions from citizens and businesses to government organisations, e.g. paying taxes or fines.\n\nePayment is measured by assessing the yearly total value of realised transactions, number of realised transactions, cumulative adhered public organisations, and ePayment providers."},"country":{"abbr":"IT","country_name":"Italy","summary":"

eID <\/strong>SPID<\/a> is the Italian solution that enables users to use a single digital identity to access all online public administration services from electronic devices. The legal head of an organisation can apply for and use his\/her digital identity SPID to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use<\/a> of the legal person.The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>PagoPA<\/a> is an initiative that allows citizens and businesses to realise electronic payments to the public administration on the basis of rules, standards and tools defined by the Agency for Digital Italy (AgID) and accepted by public administration bodies, banks, post offices and other payment institutions.<\/p>\n

Messaging<\/strong> Certified email (PEC)<\/a> is the channel through which it is possible to send official documents to participate in both tenders and competition notices, to stipulate contracts of any kind, to communicate with the institutions. The PEC is used by citizens, businesses, professionals and public administrations in various fields: from the legal one to healthcare and banking. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>Citizens are able to consult their data incorporated into the National Register of the Resident Population (ANPR)<\/a> by logging in to the ANPR website. It is foreseen that more registers are included and made accessible to citizens. There is no digital service allowing citizens to have insight in their ongoing affairs.<\/p>\n

General Digital Services<\/strong> No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n

While some data on the uptake of SPID is publicly available, the Digital Government MetaMonitor <\/em>suggests improvements regarding completeness, machine readability, and update frequency. The same applies for data on the uptake of the national systems for ePayment and electronic messaging. No data on digital form submission and user satisfaction are available. Regarding transparency, the Italian Agency for Digitisation updates and publishes information on the uptake of its National Registry database<\/a> on a monthly basis.<\/p>"},"subc":[{"id_subcategory":2020,"subcategory":"Overall uptake"},{"id_subcategory":2030,"subcategory":"Personal uptake"},{"id_subcategory":2010,"subcategory":"Business uptake"},{"id_subcategory":2050,"subcategory":"Public sector uptake"},{"id_subcategory":2040,"subcategory":"Private sector support"}],"ind_details":{"Overall uptake":{"Overall uptake\/ePayment transactions":{"id":212,"year":2020,"id_indicator":23,"indicator":"ePayment transactions","visible_indicator":1,"id_subcategory":2020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":1,"val":101053958,"notes":null,"machine_readable":"No","upfreq":"Daily","source":"https:\/\/www.pagopa.gov.it\/it\/pagopa\/dashboard\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of transactions realised by citizens using the national ePayment system, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated":1.93,"_calc_formatted":"1.93<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":51937370},{"year":2020,"val":101053958}]},"Overall uptake\/ePayment value":{"id":221,"year":2020,"id_indicator":24,"indicator":"ePayment value","visible_indicator":1,"id_subcategory":2020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":1,"val":18706961043,"notes":null,"machine_readable":"No","upfreq":"Daily","source":"https:\/\/www.pagopa.gov.it\/it\/pagopa\/dashboard\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual value of ePayment transactions realised by citizens, total amount and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated":356.64,"_calc_formatted":"356.64<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":8341588984},{"year":2020,"val":18706961043}]}},"Public sector uptake":{"Public sector uptake\/ePayment-powered public service providers (total)":{"id":275,"year":2020,"id_indicator":27,"indicator":"ePayment-powered public service providers (total)","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":1,"val":18147,"notes":null,"machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/www.pagopa.gov.it\/it\/pagopa\/dashboard\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":10503,"calculation":"Percentage","_calculated":172.78,"_calc_formatted":"

172.78 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":18147}]},"Public sector uptake\/ePayment-powered central\/federal governments":{"id":248,"year":2020,"id_indicator":28,"indicator":"ePayment-powered central\/federal governments","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all public organisations having adopted pagoPA is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.pagopa.gov.it\/it\/pubbliche-amministrazioni\/amministrazioni-aderenti\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":180,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/ePayment-powered regions":{"id":284,"year":2020,"id_indicator":29,"indicator":"ePayment-powered regions","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all public organisations having adopted pagoPA is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.pagopa.gov.it\/it\/pubbliche-amministrazioni\/amministrazioni-aderenti\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":20,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/ePayment-powered municipalities":{"id":257,"year":2020,"id_indicator":30,"indicator":"ePayment-powered municipalities","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all public organisations having adopted pagoPA is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.pagopa.gov.it\/it\/pubbliche-amministrazioni\/amministrazioni-aderenti\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":8805,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/ePayment-powered other administrations":{"id":266,"year":2020,"id_indicator":31,"indicator":"ePayment-powered other administrations","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":0,"val":null,"notes":"A full list of all public organisations having adopted pagoPA is available, but it has not been segmented according to government level. Therefore, no value for this specific indicator is available.\nSource: https:\/\/www.pagopa.gov.it\/it\/pubbliche-amministrazioni\/amministrazioni-aderenti\/","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) providing the possibility to pay for public services through the national ePayment system, in absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":1476,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Private sector support":{"Private sector support\/ePayment providers":{"id":239,"year":2020,"id_indicator":32,"indicator":"ePayment providers","visible_indicator":1,"id_subcategory":2040,"subcategory":"Private sector support","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":2000,"main_category":"ePayment","country":"IT","relevant":1,"existent":1,"val":378,"notes":null,"machine_readable":"Yes","upfreq":null,"source":"https:\/\/www.pagopa.gov.it\/it\/prestatori-servizi-di-pagamento\/elenco-PSP-attivi\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The cumulative number of organisations which have developed a government ePayment system","relevant_statistics":[],"data_points":[{"year":2020,"val":378}]}}},"timestamp":"2026-05-12T12:54:59+00:00"}