{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"IT","country_name":"Italy","summary":"

eID <\/strong>SPID<\/a> is the Italian solution that enables users to use a single digital identity to access all online public administration services from electronic devices. The legal head of an organisation can apply for and use his\/her digital identity SPID to access online services. For this purpose, it is also possible to equip their employees with digital identities for the professional use<\/a> of the legal person.The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>PagoPA<\/a> is an initiative that allows citizens and businesses to realise electronic payments to the public administration on the basis of rules, standards and tools defined by the Agency for Digital Italy (AgID) and accepted by public administration bodies, banks, post offices and other payment institutions.<\/p>\n

Messaging<\/strong> Certified email (PEC)<\/a> is the channel through which it is possible to send official documents to participate in both tenders and competition notices, to stipulate contracts of any kind, to communicate with the institutions. The PEC is used by citizens, businesses, professionals and public administrations in various fields: from the legal one to healthcare and banking. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>Citizens are able to consult their data incorporated into the National Register of the Resident Population (ANPR)<\/a> by logging in to the ANPR website. It is foreseen that more registers are included and made accessible to citizens. There is no digital service allowing citizens to have insight in their ongoing affairs.<\/p>\n

General Digital Services<\/strong> No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n

While some data on the uptake of SPID is publicly available, the Digital Government MetaMonitor <\/em>suggests improvements regarding completeness, machine readability, and update frequency. The same applies for data on the uptake of the national systems for ePayment and electronic messaging. No data on digital form submission and user satisfaction are available. Regarding transparency, the Italian Agency for Digitisation updates and publishes information on the uptake of its National Registry database<\/a> on a monthly basis.<\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Overall uptake":{"Overall uptake\/Digital mail app downloads":{"id":320,"year":2020,"id_indicator":33,"indicator":"Digital mail app downloads","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":1,"val":9846866,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2021-02-10 00:00:00","rev_last":1,"definition":"The number of downloads of the government digital mail app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated":0.19,"_calc_formatted":"0.19<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":9846866}]},"Overall uptake\/Digital mail app installations":{"id":329,"year":2020,"id_indicator":34,"indicator":"Digital mail app installations","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of installations of the government digital mail app, absolute values and and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]}},"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":338,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":311,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":3834079,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":392,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":1,"val":22928,"notes":"Certified email (PEC) has the same legal value as a registered letter with acknowledgement of receipt. The PEC is used by citizens, businesses, professionals and public administrations in various fields: from the legal one to healthcare and banking.\n\nIt is the channel through which it is possible to send official documents to participate in both tenders and competition notices, to stipulate contracts of any kind, to communicate with the institutions. \n\nSources: \nhttps:\/\/www.agid.gov.it\/en\/platforms\/certified-email;\nhttps:\/\/www.agid.gov.it\/it\/agenzia\/stampa-e-comunicazione\/notizie\/2020\/07\/09\/pec-oltre-11-milioni-caselle-attive","machine_readable":"No","upfreq":null,"source":"https:\/\/indicepa.gov.it\/report\/n-rep-amministraz-percategoria.php","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":10503,"calculation":"Percentage","_calculated":218.3,"_calc_formatted":"

218.3 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":22928}]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":374,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":1,"val":2218,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/indicepa.gov.it\/report\/n-rep-amministraz-percategoria.php","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":180,"calculation":"Percentage","_calculated":1232.22,"_calc_formatted":"
1232.22 %<\/div>
of number of central\/federal government organisations (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":2218}]},"Public sector uptake\/Digital mail-powered regions":{"id":410,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":1,"val":11860,"notes":"This value was calculated by substracting the values for Metropolitan cities and Municipalities and their consortia and associations from the total value for local government bodies.","machine_readable":"No","upfreq":null,"source":"https:\/\/indicepa.gov.it\/report\/n-rep-amministraz-percategoria.php","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":20,"calculation":"Percentage","_calculated":59300,"_calc_formatted":"
59300 %<\/div>
of number of regional public authorities (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":11860}]},"Public sector uptake\/Digital mail-powered municipalities":{"id":383,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":1,"val":8056,"notes":"This value was calculated by adding the values for Metropolitan cities and Municipalities and their consortia and Associations.","machine_readable":"No","upfreq":null,"source":"https:\/\/indicepa.gov.it\/report\/n-rep-amministraz-percategoria.php","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":8805,"calculation":"Percentage","_calculated":91.49,"_calc_formatted":"
91.49 %<\/div>
of number of municipalities (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":8056}]},"Public sector uptake\/Digital mail-powered other administrations":{"id":401,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":1,"val":794,"notes":"This value was calculated by adding the values for National Insurance and Social Assistance Bodies in the Consolidated Income Statement, Company in the Consolidated Income Statement, Public Service Managers and Contracting Stations.","machine_readable":"No","upfreq":null,"source":"https:\/\/indicepa.gov.it\/report\/n-rep-amministraz-percategoria.php","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":1476,"calculation":"Percentage","_calculated":53.79,"_calc_formatted":"
53.79 %<\/div>
of number of other administrations (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":794}]},"Public sector uptake\/Digital mail sent (personal)":{"id":365,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":0,"val":null,"notes":"No detailed statistics are available on the number of PEC messages sent by public administrations to citizens. However, statistics are available on the total number of PEC messages sent by and to public administrations, businesses and citizens.\n\nSource: https:\/\/www.agid.gov.it\/it\/piattaforme\/posta-elettronica-certificata\/statistiche-utilizzo-pec","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":52453943,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail sent (business)":{"id":356,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"IT","relevant":1,"existent":0,"val":null,"notes":"No detailed statistics are available on the number of PEC messages sent by public administrations to businesses. However, statistics are available on the total number of PEC messages sent by and to public administrations, businesses and citizens.\n\nSource: https:\/\/www.agid.gov.it\/it\/piattaforme\/posta-elettronica-certificata\/statistiche-utilizzo-pec","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":3834079,"calculation":"Per business","_calculated__debug":"__novalue"}],"data_points":[]}}},"timestamp":"2026-04-16T01:47:33+00:00"}