{"main_category":{"id_main_category":1000,"main_category":"eID","visible":1,"sort_order":1,"summary":"Indicators for this topic focus on mapping the use of the national system for electronic identification and authentication of citizens and businesses, in order to access public and private services and perform transactions. \n\neID is measured by assessing the yearly numbers of cumulative registered users, digital proxy activations, realised transactions, downloaded and installed mobile applications, cumulative adhered public and private organisations and services, and eID providers."},"country":{"abbr":"NL","country_name":"Netherlands","summary":"
eID<\/strong> The Netherlands distinguishes between an eID solution for citizens, DigiD<\/a>, and one for businesses, eHerkenning<\/a>. DigiD can be used to access public services, while eHerkenning can also be used for private services. DigiD has set up a dedicated service to assign or become a digital proxy<\/a>. eHerkenning also includes a digital proxy system<\/a>.<\/p>\n ePayment <\/strong>While a national e-invoicing service<\/a> is in place, the Dutch government doesn't have a dedicated system for receiving e-payments from citizens and businesses. <\/p>\n Messaging <\/strong>Business users can make use of Digipoort<\/a>, a business-oriented electronic post office, where government organisations and businesses can quickly and efficiently exchange structured digital information. Citizens on the other hand use Mijnoverheid.nl<\/a>, a portal for personal services on which citizens can access personalised information and digital messages from the government. There is no government SMS service in place.<\/p>\n Transparency <\/strong>After logging on to the citizen portal MijnOverheid, citizens can see a large number of the data concerning them<\/a> that the government has registered. The MijnOverheid portal also provided citizens with an overview of their ongoing affairs (lopende zaken<\/a>).<\/p>\n General Digital Services<\/strong> Digital service user satisfaction is measured as part of the citizen survey for municipalities (Burgerpeiling<\/a>). The percentage of digital form submissions is monitored for five key municipal services.<\/p>\n
The Digital Government MetaMonitor<\/em> indicates a high level of data quality in the categories eID and Messaging. However, improvements can be made with regards to machine readability. The same applies to data in the category Transparency. On the contrary, the Digital Government MetaMonitor <\/em>records 100% data quality on digital form submission<\/a> and user satisfaction<\/a>.<\/p>"},"subc":[{"id_subcategory":1020,"subcategory":"Overall uptake"},{"id_subcategory":1030,"subcategory":"Personal uptake"},{"id_subcategory":1010,"subcategory":"Business uptake"},{"id_subcategory":1050,"subcategory":"Public sector uptake"},{"id_subcategory":1040,"subcategory":"Private sector support"}],"ind_details":{"Overall uptake":{"Overall uptake\/Activated eID accounts (total)":{"id":42,"year":2020,"id_indicator":1,"indicator":"Activated eID accounts (total)","visible_indicator":1,"id_subcategory":1020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":1000,"main_category":"eID","country":"NL","relevant":1,"existent":1,"val":17048134,"notes":null,"machine_readable":null,"upfreq":"Yearly","source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The numbers of user accounts created for the national eID system, absolute value and as percentage of total users (population over 15 years old and total number of businesses) (cumulative)","relevant_statistics":[{"statistic":"Total users","val":15919715,"calculation":"Percentage","_calculated":107.09,"_calc_formatted":"