{"main_category":{"id_main_category":2000,"main_category":"ePayment","visible":1,"sort_order":2,"summary":"Indicators for this topic focus on mapping the use of the national system for digital financial transactions from citizens and businesses to government organisations, e.g. paying taxes or fines.\n\nePayment is measured by assessing the yearly total value of realised transactions, number of realised transactions, cumulative adhered public organisations, and ePayment providers."},"country":{"abbr":"NL","country_name":"Netherlands","summary":"

eID<\/strong> The Netherlands distinguishes between an eID solution for citizens, DigiD<\/a>, and one for businesses, eHerkenning<\/a>. DigiD can be used to access public services, while eHerkenning can also be used for private services. DigiD has set up a dedicated service to assign or become a digital proxy<\/a>. eHerkenning also includes a digital proxy system<\/a>.<\/p>\n

ePayment <\/strong>While a national e-invoicing service<\/a> is in place, the Dutch government doesn't have a dedicated system for receiving e-payments from citizens and businesses. <\/p>\n

Messaging <\/strong>Business users can make use of Digipoort<\/a>, a business-oriented electronic post office, where government organisations and businesses can quickly and efficiently exchange structured digital information. Citizens on the other hand use Mijnoverheid.nl<\/a>, a portal for personal services on which citizens can access personalised information and digital messages from the government. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>After logging on to the citizen portal MijnOverheid, citizens can see a large number of the data concerning them<\/a> that the government has registered. The MijnOverheid portal also provided citizens with an overview of their ongoing affairs (lopende zaken<\/a>).<\/p>\n

General Digital Services<\/strong> Digital service user satisfaction is measured as part of the citizen survey for municipalities (Burgerpeiling<\/a>). The percentage of digital form submissions is monitored for five key municipal services.<\/p>\n


The Digital Government MetaMonitor<\/em> indicates a high level of data quality in the categories eID and Messaging. However, improvements can be made with regards to machine readability. The same applies to data in the category Transparency. On the contrary, the Digital Government MetaMonitor <\/em>records 100% data quality on digital form submission<\/a> and user satisfaction<\/a>.<\/p>"},"subc":[{"id_subcategory":2020,"subcategory":"Overall uptake"},{"id_subcategory":2030,"subcategory":"Personal uptake"},{"id_subcategory":2010,"subcategory":"Business uptake"},{"id_subcategory":2050,"subcategory":"Public sector uptake"},{"id_subcategory":2040,"subcategory":"Private sector support"}],"timestamp":"2026-05-01T12:30:54+00:00"}