{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"NL","country_name":"Netherlands","summary":"

eID<\/strong> The Netherlands distinguishes between an eID solution for citizens, DigiD<\/a>, and one for businesses, eHerkenning<\/a>. DigiD can be used to access public services, while eHerkenning can also be used for private services. DigiD has set up a dedicated service to assign or become a digital proxy<\/a>. eHerkenning also includes a digital proxy system<\/a>.<\/p>\n

ePayment <\/strong>While a national e-invoicing service<\/a> is in place, the Dutch government doesn't have a dedicated system for receiving e-payments from citizens and businesses. <\/p>\n

Messaging <\/strong>Business users can make use of Digipoort<\/a>, a business-oriented electronic post office, where government organisations and businesses can quickly and efficiently exchange structured digital information. Citizens on the other hand use Mijnoverheid.nl<\/a>, a portal for personal services on which citizens can access personalised information and digital messages from the government. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>After logging on to the citizen portal MijnOverheid, citizens can see a large number of the data concerning them<\/a> that the government has registered. The MijnOverheid portal also provided citizens with an overview of their ongoing affairs (lopende zaken<\/a>).<\/p>\n

General Digital Services<\/strong> Digital service user satisfaction is measured as part of the citizen survey for municipalities (Burgerpeiling<\/a>). The percentage of digital form submissions is monitored for five key municipal services.<\/p>\n


The Digital Government MetaMonitor<\/em> indicates a high level of data quality in the categories eID and Messaging. However, improvements can be made with regards to machine readability. The same applies to data in the category Transparency. On the contrary, the Digital Government MetaMonitor <\/em>records 100% data quality on digital form submission<\/a> and user satisfaction<\/a>.<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":294,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"NL","relevant":1,"existent":1,"val":245850,"notes":"The data represent the number of succesful form submissions for 5 key digital services in municipalities.","machine_readable":"Yes","upfreq":"Monthly","source":"https:\/\/www.waarstaatjegemeente.nl\/jive?workspace_guid=88282e77-99a7-4c95-a58e-dbf99bb7ce7f","last_update":"2020-10-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[{"year":2018,"val":9016},{"year":2019,"val":122162},{"year":2020,"val":245850}]},"Personal uptake\/User satisfaction":{"id":303,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"NL","relevant":1,"existent":1,"val":70,"notes":"This data point refers to Dutch citizens' satisfaction with municipal digital services on a scale from 1 to 10. In order to make the data comparable to the other countries, the number has been multiplied by 10.","machine_readable":"Yes","upfreq":"Yearly","source":"https:\/\/www.waarstaatjegemeente.nl\/dashboard\/dienstverlening-en-digitalisering","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[{"year":2018,"val":70},{"year":2019,"val":70},{"year":2020,"val":70}]}}},"timestamp":"2026-05-12T12:54:30+00:00"}