{"main_category":{"id_main_category":4000,"main_category":"Transparency","visible":1,"sort_order":4,"summary":"Indicators for this topic focus on mapping the use of digital government services aimed at enabling citizens to have insight in government operations concerning them directly.\n\nTransparency is measured by assessing the yearly cumulative number of registers from which citizens can see their data and the yearly cumulative numbers of public organisations that provide citizens insight into the steps and status of ongoing affairs (e.g. permit request)."},"country":{"abbr":"NL","country_name":"Netherlands","summary":"

eID<\/strong> The Netherlands distinguishes between an eID solution for citizens, DigiD<\/a>, and one for businesses, eHerkenning<\/a>. DigiD can be used to access public services, while eHerkenning can also be used for private services. DigiD has set up a dedicated service to assign or become a digital proxy<\/a>. eHerkenning also includes a digital proxy system<\/a>.<\/p>\n

ePayment <\/strong>While a national e-invoicing service<\/a> is in place, the Dutch government doesn't have a dedicated system for receiving e-payments from citizens and businesses. <\/p>\n

Messaging <\/strong>Business users can make use of Digipoort<\/a>, a business-oriented electronic post office, where government organisations and businesses can quickly and efficiently exchange structured digital information. Citizens on the other hand use Mijnoverheid.nl<\/a>, a portal for personal services on which citizens can access personalised information and digital messages from the government. There is no government SMS service in place.<\/p>\n

Transparency <\/strong>After logging on to the citizen portal MijnOverheid, citizens can see a large number of the data concerning them<\/a> that the government has registered. The MijnOverheid portal also provided citizens with an overview of their ongoing affairs (lopende zaken<\/a>).<\/p>\n

General Digital Services<\/strong> Digital service user satisfaction is measured as part of the citizen survey for municipalities (Burgerpeiling<\/a>). The percentage of digital form submissions is monitored for five key municipal services.<\/p>\n


The Digital Government MetaMonitor<\/em> indicates a high level of data quality in the categories eID and Messaging. However, improvements can be made with regards to machine readability. The same applies to data in the category Transparency. On the contrary, the Digital Government MetaMonitor <\/em>records 100% data quality on digital form submission<\/a> and user satisfaction<\/a>.<\/p>"},"subc":[{"id_subcategory":4010,"subcategory":"Public sector uptake"}],"ind_details":{"Public sector uptake":{"Public sector uptake\/Myaffairs-powered organisations":{"id":447,"year":2020,"id_indicator":46,"indicator":"Myaffairs-powered organisations","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"NL","relevant":1,"existent":1,"val":38,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/mijn.overheid.nl\/organisaties\/lopendezaken","last_update":"2020-11-30 00:00:00","rev_last":1,"definition":"The number of organisations offering insight in personal ongoing affairs (e.g. permit request) through the central government portal, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":412,"calculation":"Percentage","_calculated":9.22,"_calc_formatted":"

9.22 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":38}]},"Public sector uptake\/Myaffairs-powered central\/federal governments":{"id":429,"year":2020,"id_indicator":47,"indicator":"Myaffairs-powered central\/federal governments","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"NL","relevant":1,"existent":1,"val":1,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/mijn.overheid.nl\/organisaties\/lopendezaken","last_update":"2020-11-30 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government offering insight in personal ongoing affairs (e.g. permit request) through the central government portal, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":45,"calculation":"Percentage","_calculated":2.22,"_calc_formatted":"
2.22 %<\/div>
of number of central\/federal government organisations (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":1}]},"Public sector uptake\/Myaffairs-powered regions":{"id":465,"year":2020,"id_indicator":48,"indicator":"Myaffairs-powered regions","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"NL","relevant":1,"existent":1,"val":3,"notes":"Waterboards and other regional organisation.","machine_readable":"No","upfreq":null,"source":"https:\/\/mijn.overheid.nl\/organisaties\/lopendezaken","last_update":"2020-11-30 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government offering insight in personal ongoing affairs (e.g. permit request) through the central government portal, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":12,"calculation":"Percentage","_calculated":25,"_calc_formatted":"
25 %<\/div>
of number of regional public authorities (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":3}]},"Public sector uptake\/Myaffairs-powered municipalities":{"id":438,"year":2020,"id_indicator":49,"indicator":"Myaffairs-powered municipalities","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"NL","relevant":1,"existent":1,"val":33,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/mijn.overheid.nl\/organisaties\/lopendezaken","last_update":"2020-11-30 00:00:00","rev_last":1,"definition":"The number of municipalities offering insight in personal ongoing affairs (e.g. permit request) through the central government portal, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":355,"calculation":"Percentage","_calculated":9.3,"_calc_formatted":"
9.3 %<\/div>
of number of municipalities (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":33}]},"Public sector uptake\/Myaffairs-powered other administrations":{"id":456,"year":2020,"id_indicator":50,"indicator":"Myaffairs-powered other administrations","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"NL","relevant":1,"existent":1,"val":1,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/mijn.overheid.nl\/organisaties\/lopendezaken","last_update":"2020-11-30 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) offering insight in personal ongoing affairs (e.g. permit request) through the central government portal, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":null,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[{"year":2020,"val":1}]},"Public sector uptake\/Mydata availability":{"id":474,"year":2020,"id_indicator":51,"indicator":"Mydata availability","visible_indicator":1,"id_subcategory":4010,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":4000,"main_category":"Transparency","country":"NL","relevant":1,"existent":1,"val":18,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/mijn.overheid.nl\/organisaties\/persoonlijke-gegevens","last_update":"2020-11-30 00:00:00","rev_last":1,"definition":"The total number of registers from which citizens can access their personal data via the central government portal (cumulative value)","relevant_statistics":[],"data_points":[{"year":2020,"val":18}]}}},"timestamp":"2026-04-18T02:27:42+00:00"}