{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"PT","country_name":"Portugal","summary":"

eID<\/strong>.With its Citizen Card<\/a>, Portugal started implementing its digital identity scheme in 2007, being one of the first countries to combine five different identification numbers in one card and introduce digital certificates. In 2014, the Digital Mobile Key was introduced. An eID user can obtain professional attributes (SCAP functionality) to act on behalf of a company. The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>The Payment Platform PPAP<\/a> is the system that allows multiple payment methods to be made available on government websites and digital services, ensuring the management, control and monitoring of receipts in an integrated manner. <\/p>\n

Messaging <\/strong>The Public Service of Electronic Notifications<\/a> allows citizens and company representatives to receive online notifications sent by public entities, through the Electronic Notification Platform. This platform is available on the ePortugal portal and through a mobile application. The Messaging Platform GAP<\/a> enables the sending and receiving of SMS between citizens and public administrations.<\/p>\n

Transparency <\/strong>The Interoperability Platform IAP<\/a> authentication provider allows users to authenticate with the Citizen Card, on websites or portals duly accredited and authorized for that purpose. Through this functionality it is possible for the citizen to authorize the online consultation of certain data<\/a> with perfect knowledge of the purpose of the consultation and the data consulted.<\/p>\n

General Digital Services <\/strong>The ePortugal portal<\/a> lists several services that are digitally available. No systematic measurement of user satisfaction has been found.<\/p>\n


Currently, no public data is available on user satisfaction and digital form submission in Portugal. The Digital Government MetaMonitor<\/em> records data in all other categories. Improvements can be made, especially with regards to machine readability and update frequency.<\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Overall uptake":{"Overall uptake\/Digital mail app downloads":{"id":322,"year":2020,"id_indicator":33,"indicator":"Digital mail app downloads","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of downloads of the government digital mail app, absolute value and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":8893673,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]},"Overall uptake\/Digital mail app installations":{"id":331,"year":2020,"id_indicator":34,"indicator":"Digital mail app installations","visible_indicator":1,"id_subcategory":3020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":1,"val":500,"notes":"The Notifica\u00e7\u00f5es Eletr\u00f3nicas app has been installed at least 500 times, but the source doesn't show the exact number.","machine_readable":"No","upfreq":null,"source":"https:\/\/play.google.com\/store\/apps\/details?id=pt.app.pne","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of installations of the government digital mail app, absolute values and and per inhabitant over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":8893673,"calculation":"Per inhabitant","_calculated":0,"_calc_formatted":"0<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":500}]}},"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":340,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":8893673,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Personal uptake\/Government SMS registrations (personal)":{"id":349,"year":2020,"id_indicator":36,"indicator":"Government SMS registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who registered for the government SMS service, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":8893673,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":313,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":905385,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":394,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":3332,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":376,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":18,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered regions":{"id":412,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":119,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered municipalities":{"id":385,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":3183,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered other administrations":{"id":403,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":12,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Government SMS sent (personal)":{"id":421,"year":2020,"id_indicator":43,"indicator":"Government SMS sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":1,"val":58492081,"notes":"Updated on: 10-12-2020. This number concerns the total of government SMS sent and received.","machine_readable":"No","upfreq":"Daily","source":"https:\/\/www.iap.gov.pt\/web\/iap\/iAP-em-numeros","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through the government SMS service, absolute value and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":8893673,"calculation":"Per inhabitant","_calculated":6.58,"_calc_formatted":"6.58<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":58492081}]},"Public sector uptake\/Digital mail sent (personal)":{"id":367,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":8893673,"calculation":"Per inhabitant","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail sent (business)":{"id":358,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"PT","relevant":1,"existent":0,"val":null,"notes":"The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.This platform is available on the ePortugal portal and in application for Android and iOS mobile devices. On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company. There are no data available on the uptake of this service. Source: https:\/\/eportugal.gov.pt\/en\/notificacoes-eletronicas\/ajuda-notificacoes-eletronicas","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":905385,"calculation":"Per business","_calculated__debug":"__novalue"}],"data_points":[]}}},"timestamp":"2026-04-24T15:00:33+00:00"}