{"main_category":{"id_main_category":2000,"main_category":"ePayment","visible":1,"sort_order":2,"summary":"Indicators for this topic focus on mapping the use of the national system for digital financial transactions from citizens and businesses to government organisations, e.g. paying taxes or fines.\n\nePayment is measured by assessing the yearly total value of realised transactions, number of realised transactions, cumulative adhered public organisations, and ePayment providers."},"country":{"abbr":"UK","country_name":"United Kingdom","summary":"

eID<\/strong> Citizens use GOV.UK Verify<\/a> to prove their identity online. Business owners can use their eID for a limited number of digital services. The eID system doesn’t include a digital proxy service.<\/p>\n

ePayment <\/strong>GOV.UK Pay<\/a> is a free service, available to public sector organisations to take online card payments.<\/p>\n

Messaging <\/strong>GOV.UK Notify<\/a> is the service used by the public sector to communicate with citizens via email and text message.<\/p>\n

Transparency<\/strong> The United Kingdom currently has no measures in place to offer insights in personal data or ongoing affairs.<\/p>\n

General Digital Services <\/strong>No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n


The Digital Government MetaMonitor<\/em> indicates a high level of completeness of data on eID uptake. Improvements can be made with regards to update frequency. Equally as complete are the publicly available data on ePayment in the United Kingdom. A significantly lower level of data completeness is recorded in the categories Messaging, Transparency, and General Digital Services. While a small amount of data on the uptake of GOV.UK Notify is publicly available, improvements are suggested in the areas of user satisfaction, general form submission, and transparency.<\/p>"},"subc":[{"id_subcategory":2020,"subcategory":"Overall uptake"},{"id_subcategory":2030,"subcategory":"Personal uptake"},{"id_subcategory":2010,"subcategory":"Business uptake"},{"id_subcategory":2050,"subcategory":"Public sector uptake"},{"id_subcategory":2040,"subcategory":"Private sector support"}],"ind_details":{"Overall uptake":{"Overall uptake\/ePayment transactions":{"id":216,"year":2020,"id_indicator":23,"indicator":"ePayment transactions","visible_indicator":1,"id_subcategory":2020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":1,"val":6628360,"notes":"Calculation made for whole year based on data available for the period of 1 January to 15 November 2020 (5777177 transactions)","machine_readable":"Yes","upfreq":"Weekly\/Daily","source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/number-of-payments?sortby=_start_at&sortorder=descending","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of transactions realised by citizens using the national ePayment system, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":54533504,"calculation":"Per inhabitant","_calculated":0.12,"_calc_formatted":"0.12<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":3066584},{"year":2020,"val":6628360}]},"Overall uptake\/ePayment value":{"id":225,"year":2020,"id_indicator":24,"indicator":"ePayment value","visible_indicator":1,"id_subcategory":2020,"subcategory":"Overall uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":1,"val":466472804,"notes":"Calculation made for whole year based on data available for the period of 17 November to 31 December 2019 (GBP 343915951) using a conversion rate from GBP to EUR of 1.18218 on 1 January 2020. Source: https:\/\/www.xe.com\/currencycharts\/?from=GBP&to=EUR&view=5Y","machine_readable":"Yes","upfreq":"Weekly\/Daily","source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/value-of-payments","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual value of ePayment transactions realised by citizens, total amount and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":54533504,"calculation":"Per inhabitant","_calculated":8.55,"_calc_formatted":"8.55<\/span> Per inhabitant *<\/span> * Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2019,"val":142176814},{"year":2020,"val":466472804}]}},"Public sector uptake":{"Public sector uptake\/ePayment-powered public service providers (total)":{"id":279,"year":2020,"id_indicator":27,"indicator":"ePayment-powered public service providers (total)","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":1,"val":162,"notes":"For 341 services","machine_readable":"Yes","upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/government-services","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of organisations providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":843,"calculation":"Percentage","_calculated":19.22,"_calc_formatted":"

19.22 %<\/div>
of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":162}]},"Public sector uptake\/ePayment-powered central\/federal governments":{"id":252,"year":2020,"id_indicator":28,"indicator":"ePayment-powered central\/federal governments","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/government-services","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":375,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/ePayment-powered regions":{"id":288,"year":2020,"id_indicator":29,"indicator":"ePayment-powered regions","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/government-services","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":60,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/ePayment-powered municipalities":{"id":261,"year":2020,"id_indicator":30,"indicator":"ePayment-powered municipalities","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/government-services","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities providing the possibility to pay for public services through the national ePayment system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":408,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/ePayment-powered other administrations":{"id":270,"year":2020,"id_indicator":31,"indicator":"ePayment-powered other administrations","visible_indicator":1,"id_subcategory":2050,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-pay\/government-services","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) providing the possibility to pay for public services through the national ePayment system, in absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":null,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Private sector support":{"Private sector support\/ePayment providers":{"id":243,"year":2020,"id_indicator":32,"indicator":"ePayment providers","visible_indicator":1,"id_subcategory":2040,"subcategory":"Private sector support","visible_subcategory":1,"sub_sort_ord":5,"id_main_category":2000,"main_category":"ePayment","country":"UK","relevant":1,"existent":1,"val":2,"notes":null,"machine_readable":"No","upfreq":null,"source":"https:\/\/www.payments.service.gov.uk\/using-govuk-pay\/","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The cumulative number of organisations which have developed a government ePayment system","relevant_statistics":[],"data_points":[{"year":2020,"val":2}]}}},"timestamp":"2026-05-05T14:18:17+00:00"}