{"main_category":{"id_main_category":5000,"main_category":"General Digital Services","visible":1,"sort_order":5,"summary":"This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services."},"country":{"abbr":"UK","country_name":"United Kingdom","summary":"<p><strong>eID<\/strong> Citizens use <a href=\"https:\/\/www.gov.uk\/government\/publications\/introducing-govuk-verify\/introducing-govuk-verify#govuk-verify-overview\">GOV.UK Verify<\/a> to prove their identity online. Business owners can use their eID for a limited number of digital services. The eID system doesn&rsquo;t include a digital proxy service.<\/p>\n<p><strong>ePayment <\/strong><a href=\"https:\/\/www.payments.service.gov.uk\/using-govuk-pay\/\">GOV.UK Pay<\/a> is a free service, available to public sector organisations to take online card payments.<\/p>\n<p><strong>Messaging <\/strong><a href=\"https:\/\/www.notifications.service.gov.uk\">GOV.UK Notify<\/a> is the service used by the public sector to communicate with citizens via email and text message.<\/p>\n<p><strong>Transparency<\/strong> The United Kingdom currently has no measures in place to offer insights in personal data or ongoing affairs.<\/p>\n<p><strong>General Digital Services <\/strong>No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n<p><br \/>The <em>Digital Government MetaMonitor<\/em> indicates a high level of completeness of data on eID uptake. Improvements can be made with regards to update frequency. Equally as complete are the publicly available data on ePayment in the United Kingdom. A significantly lower level of data completeness is recorded in the categories Messaging, Transparency, and General Digital Services. While a small amount of data on the uptake of GOV.UK Notify is publicly available, improvements are suggested in the areas of user satisfaction, general form submission, and transparency.<\/p>"},"subc":[{"id_subcategory":5010,"subcategory":"Personal uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital form submission":{"id":297,"year":2020,"id_indicator":52,"indicator":"Digital form submission","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)","relevant_statistics":[],"data_points":[]},"Personal uptake\/User satisfaction":{"id":306,"year":2020,"id_indicator":53,"indicator":"User satisfaction","visible_indicator":1,"id_subcategory":5010,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":1,"id_main_category":5000,"main_category":"General Digital Services","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services","relevant_statistics":[],"data_points":[]}}},"timestamp":"2026-05-18T05:05:55+00:00"}