{"main_category":{"id_main_category":3000,"main_category":"Messaging","visible":1,"sort_order":3,"summary":"Indicators for this topic focus on mapping the use of the national system for sending digital messages from government organisations to citizens and businesses.\nMessaging is measured by assessing the yearly numbers of cumulative registered users for both digital mail and SMS, downloaded and installed mobile applications, cumulative adhered public organisations and digital mails sent to both citizens and businesses."},"country":{"abbr":"UK","country_name":"United Kingdom","summary":"<p><strong>eID<\/strong> Citizens use <a href=\"https:\/\/www.gov.uk\/government\/publications\/introducing-govuk-verify\/introducing-govuk-verify#govuk-verify-overview\">GOV.UK Verify<\/a> to prove their identity online. Business owners can use their eID for a limited number of digital services. The eID system doesn&rsquo;t include a digital proxy service.<\/p>\n<p><strong>ePayment <\/strong><a href=\"https:\/\/www.payments.service.gov.uk\/using-govuk-pay\/\">GOV.UK Pay<\/a> is a free service, available to public sector organisations to take online card payments.<\/p>\n<p><strong>Messaging <\/strong><a href=\"https:\/\/www.notifications.service.gov.uk\">GOV.UK Notify<\/a> is the service used by the public sector to communicate with citizens via email and text message.<\/p>\n<p><strong>Transparency<\/strong> The United Kingdom currently has no measures in place to offer insights in personal data or ongoing affairs.<\/p>\n<p><strong>General Digital Services <\/strong>No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n<p><br \/>The <em>Digital Government MetaMonitor<\/em> indicates a high level of completeness of data on eID uptake. Improvements can be made with regards to update frequency. Equally as complete are the publicly available data on ePayment in the United Kingdom. A significantly lower level of data completeness is recorded in the categories Messaging, Transparency, and General Digital Services. While a small amount of data on the uptake of GOV.UK Notify is publicly available, improvements are suggested in the areas of user satisfaction, general form submission, and transparency.<\/p>"},"subc":[{"id_subcategory":3020,"subcategory":"Overall uptake"},{"id_subcategory":3030,"subcategory":"Personal uptake"},{"id_subcategory":3010,"subcategory":"Business uptake"},{"id_subcategory":3040,"subcategory":"Public sector uptake"}],"ind_details":{"Personal uptake":{"Personal uptake\/Digital mail registrations (personal)":{"id":342,"year":2020,"id_indicator":35,"indicator":"Digital mail registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who have a government digital mail account, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":54533504,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Personal uptake\/Government SMS registrations (personal)":{"id":351,"year":2020,"id_indicator":36,"indicator":"Government SMS registrations (personal)","visible_indicator":1,"id_subcategory":3030,"subcategory":"Personal uptake","visible_subcategory":1,"sub_sort_ord":2,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of citizens who registered for the government SMS service, absolute value and as a percentage of the population over 15 years old (cumulative)","relevant_statistics":[{"statistic":"Population over 15 years old","val":54533504,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Business uptake":{"Business uptake\/Digital mail registrations (business)":{"id":315,"year":2020,"id_indicator":37,"indicator":"Digital mail registrations (business)","visible_indicator":1,"id_subcategory":3010,"subcategory":"Business uptake","visible_subcategory":1,"sub_sort_ord":3,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of businesses which have a government digital mail account, absolute value and as a percentage of the total number of businesses (cumulative)","relevant_statistics":[{"statistic":"Number of businesses","val":2580040,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]}},"Public sector uptake":{"Public sector uptake\/Digital mail-powered organisations":{"id":396,"year":2020,"id_indicator":38,"indicator":"Digital mail-powered organisations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":1,"val":891,"notes":"For 3594 services in total.","machine_readable":"Yes","upfreq":null,"source":"https:\/\/www.notifications.service.gov.uk\/","last_update":"2020-09-30 00:00:00","rev_last":1,"definition":"The number of organisations communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of public service providers (total)","val":843,"calculation":"Percentage","_calculated":105.69,"_calc_formatted":"<div class=\"value-card value-card-value\">105.69 %<\/div> <div class=\"info-card\">of number of public service providers (total) (Eurostat)<\/div>"}],"data_points":[{"year":2020,"val":891}]},"Public sector uptake\/Digital mail-powered central\/federal governments":{"id":378,"year":2020,"id_indicator":39,"indicator":"Digital mail-powered central\/federal governments","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":"A complete list of organisations is available, but it is not categorised according to organisation type.","machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from central\/federal government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from central\/federal government (cumulative)","relevant_statistics":[{"statistic":"Number of central\/federal government organisations","val":375,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered regions":{"id":414,"year":2020,"id_indicator":40,"indicator":"Digital mail-powered regions","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of organisations from state, provincial and other regional government communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of organisations from state, provincial and other regional government (cumulative)","relevant_statistics":[{"statistic":"Number of regional public authorities","val":60,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered municipalities":{"id":387,"year":2020,"id_indicator":41,"indicator":"Digital mail-powered municipalities","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of municipalities communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of municipalities (cumulative)","relevant_statistics":[{"statistic":"Number of municipalities","val":408,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Digital mail-powered other administrations":{"id":405,"year":2020,"id_indicator":42,"indicator":"Digital mail-powered other administrations","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The number of other organisations (non-central\/federal, non-regional and non-municipal) communicating with citizens and businesses through the national digital mail system, absolute value and as a percentage of the total number of other organisations performing public tasks (cumulative)","relevant_statistics":[{"statistic":"Number of other administrations","val":null,"calculation":"Percentage","_calculated__debug":"__novalue"}],"data_points":[]},"Public sector uptake\/Government SMS sent (personal)":{"id":423,"year":2020,"id_indicator":43,"indicator":"Government SMS sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":1,"val":226000000,"notes":"Calculation made for whole year based on data available for the period of 17 September to 15 November 2020 (80423943 text messages sent). When extrapolating this number, an estimated number of 482543658 would have been sent in 2020. However, the gov.uk notify dashboard mentions a total number of 226 million text messages sent since an unknown start date.","machine_readable":"Yes","upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-notify\/notifications-by-type","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through the government SMS service, absolute value and per inhabitant over 15 years old","relevant_statistics":[{"statistic":"Population over 15 years old","val":54533504,"calculation":"Per inhabitant","_calculated":4.14,"_calc_formatted":"<span class=\"sv\">4.14<\/span> <span class=\"sl\">Per inhabitant *<\/span> <span class=\"ssl\">* Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":226000000}]},"Public sector uptake\/Digital mail sent (personal)":{"id":369,"year":2020,"id_indicator":44,"indicator":"Digital mail sent (personal)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":1,"val":1403808510,"notes":"Calculation made for whole year based on data available for the period of 17 September to 15 November 2020 (233968085 emails sent)","machine_readable":"Yes","upfreq":null,"source":"https:\/\/www.gov.uk\/performance\/govuk-notify\/notifications-by-type","last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to citizens through Digital Mail, absolute value and per inhabitant over 15 years old\u00a0","relevant_statistics":[{"statistic":"Population over 15 years old","val":54533504,"calculation":"Per inhabitant","_calculated":25.74,"_calc_formatted":"<span class=\"sv\">25.74<\/span> <span class=\"sl\">Per inhabitant *<\/span> <span class=\"ssl\">* Population over 15 years old (Eurostat)<\/span>"}],"data_points":[{"year":2020,"val":1403808510}]},"Public sector uptake\/Digital mail sent (business)":{"id":360,"year":2020,"id_indicator":45,"indicator":"Digital mail sent (business)","visible_indicator":1,"id_subcategory":3040,"subcategory":"Public sector uptake","visible_subcategory":1,"sub_sort_ord":4,"id_main_category":3000,"main_category":"Messaging","country":"UK","relevant":1,"existent":0,"val":null,"notes":null,"machine_readable":null,"upfreq":null,"source":null,"last_update":"2020-12-31 00:00:00","rev_last":1,"definition":"The annual number of messages sent to businesses through Digital Mail, absolute value and per business","relevant_statistics":[{"statistic":"Number of businesses","val":2580040,"calculation":"Per business","_calculated__debug":"__novalue"}],"data_points":[]}}},"timestamp":"2026-05-17T05:31:17+00:00"}