{"main_category":{"id_main_category":4000,"main_category":"Transparency","visible":1,"sort_order":4,"summary":"Indicators for this topic focus on mapping  the use of digital government services aimed at enabling citizens to have insight in government operations concerning them directly.\n\nTransparency is measured by assessing the yearly cumulative number of registers from which citizens can see their data and the yearly cumulative numbers of public organisations that provide citizens insight into the steps and status of ongoing affairs (e.g. permit request)."},"country":{"abbr":"UK","country_name":"United Kingdom","summary":"<p><strong>eID<\/strong> Citizens use <a href=\"https:\/\/www.gov.uk\/government\/publications\/introducing-govuk-verify\/introducing-govuk-verify#govuk-verify-overview\">GOV.UK Verify<\/a> to prove their identity online. Business owners can use their eID for a limited number of digital services. The eID system doesn&rsquo;t include a digital proxy service.<\/p>\n<p><strong>ePayment <\/strong><a href=\"https:\/\/www.payments.service.gov.uk\/using-govuk-pay\/\">GOV.UK Pay<\/a> is a free service, available to public sector organisations to take online card payments.<\/p>\n<p><strong>Messaging <\/strong><a href=\"https:\/\/www.notifications.service.gov.uk\">GOV.UK Notify<\/a> is the service used by the public sector to communicate with citizens via email and text message.<\/p>\n<p><strong>Transparency<\/strong> The United Kingdom currently has no measures in place to offer insights in personal data or ongoing affairs.<\/p>\n<p><strong>General Digital Services <\/strong>No systematic measurement of digital form submission nor user satisfaction has been found.<\/p>\n<p><br \/>The <em>Digital Government MetaMonitor<\/em> indicates a high level of completeness of data on eID uptake. Improvements can be made with regards to update frequency. Equally as complete are the publicly available data on ePayment in the United Kingdom. A significantly lower level of data completeness is recorded in the categories Messaging, Transparency, and General Digital Services. While a small amount of data on the uptake of GOV.UK Notify is publicly available, improvements are suggested in the areas of user satisfaction, general form submission, and transparency.<\/p>"},"subc":[{"id_subcategory":4010,"subcategory":"Public sector uptake"}],"timestamp":"2026-05-02T13:36:09+00:00"}