Country: Spain
Country summary
eID Since 2014, Spain has used Cl@ve, a platform for identification, authentication and electronic signature in the public sector. It serves as a horizontal and interoperable system that avoids public administrations having to implement and manage their own systems for authentication and signature, and citizens having to use different methods of identification when interacting with the administration electronically. A digital proxy service is made available through the Electronic Power of Attorney Register (Registro Electrónico de Apoderamientos).
ePayment The Pasarela de Pagos platform allows public administrations to implement telematic payment in the applications that manage procedures involving the payment of fees.
Messaging The service Notifica allows citizens and businesses to receive online administrative notifications and correspondence, contributing to the elimination of official paper-based notifications.
Transparency The Citizen Folder (Carpeta Ciudadana) offers citizens the possibility to access information on the status of ongoing services as well as the personal data available to the public administration.
General Digital Services Citizens can access digital services and realise transactions using the portals of the relevant public administrations. No systematic measurement of user satisfaction has been found.
The Digital Government MetaMonitor shows high data completeness, uptake frequency and machine readability regarding the uptake of the eID. This is thanks to DATAOBSAE, a public dashboard of electronic administration metrics based on data from horizontal services or external sources. It also provides data on indicators measured in the categories ePayment and Messaging. For the categories Transparency and General Digital services, no data is currently available.
Country Statistics
| Indicator | Value |
|---|---|
| Number of businesses | 3,062,989 |
| Population over 15 years old | 40,441,195 |
| Total users | 43,504,184 |
| Number of central/federal government organisations | 376 |
| Number of municipalities | 8,117 |
| Number of other administrations | 50 |
| Number of public and private service providers | 3,071,551 |
| Number of public service providers (total) | 8,562 |
| Number of regional public authorities | 19 |
MetaIndex Chart
Overview
Download data
The data shown in this page are available in JSON format with a Creative Commons CC-BY 4.0 licence.
Overall uptake 0.67
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (total) | 17,288,039 | Monthly | |
| eID transactions (total) | 1,138,872,403 | Monthly | |
| eID app downloads | 454,657 | Monthly | |
| eID app installations | NA | NA | NA |
| eID-powered services (total) | NA | NA | NA |
| eID-powered organisations | 7,606 | Monthly |
Personal uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (personal) | 17,288,039 | Monthly | |
| eID transactions (personal) | 1,138,872,403 | Monthly | |
| Digital proxy registrations | 68,535 | Monthly |
Business uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (business) | NA | NA | NA |
| eID transactions (business) | NA | NA | NA |
Public sector uptake 0.88
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID-powered public services | NA | NA | NA |
| eID-powered public service providers (total) | 7,606 | Monthly | |
| eID-powered central/federal governments | 73 | Monthly | |
| eID-powered regions | 228 | Monthly | |
| eID-powered municipalities | 7,249 | Monthly | |
| eID-powered other administrations | 56 | Monthly | |
| Digital proxy-powered services | 12,861 | Monthly | |
| Digital proxy-powered organisations | 5,121 | Monthly |
Private sector support 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID providers | NA | NA | NA |
Overall uptake 0.50
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment transactions | 805,047 | Monthly | |
| ePayment value | NA | NA | NA |
Public sector uptake 0.20
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment-powered public service providers (total) | 20 | Monthly | |
| ePayment-powered central/federal governments | NA | NA | NA |
| ePayment-powered regions | NA | NA | NA |
| ePayment-powered municipalities | NA | NA | NA |
| ePayment-powered other administrations | NA | NA | NA |
Private sector support 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment providers | NA | NA | NA |
Overall uptake 0.50
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail app downloads | 77,992 | Monthly | |
| Digital mail app installations | NA | NA | NA |
Personal uptake 0.50
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (personal) | 4,000,000 | Yearly | |
| Government SMS registrations (personal) | NA | NA | NA |
Business uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (business) | NA | NA | NA |
Public sector uptake 0.88
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail-powered organisations | 7,983 | Monthly | |
| Digital mail-powered central/federal governments | 769 | Monthly | |
| Digital mail-powered regions | 353 | Monthly | |
| Digital mail-powered municipalities | 6,791 | Monthly | |
| Digital mail-powered other administrations | 70 | Monthly | |
| Government SMS sent (personal) | 7,630,797 | Monthly | |
| Digital mail sent (personal) | 4,918,723 | Monthly | |
| Digital mail sent (business) | NA | NA | NA |
Public sector uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Myaffairs-powered organisations | NA | NA | NA |
| Myaffairs-powered central/federal governments | NA | NA | NA |
| Myaffairs-powered regions | NA | NA | NA |
| Myaffairs-powered municipalities | NA | NA | NA |
| Myaffairs-powered other administrations | NA | NA | NA |
| Mydata availability | NA | NA | NA |
Personal uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital form submission | NA | NA | NA |
| User satisfaction | NA | NA | NA |