Country: Germany

Country summary

eID In Germany, the function for electronic identification has been integrated into the mandatory national legal photo ID since 2010. 

ePayment Among others, providers for ePayment services in the German public sector are paydirekt and ePayBL.

Messaging The German government’s digital mailing service De-Mail is offered by public authorities and companies and provides a legally and secure way of communication. There is no government SMS service in place.

Transparency Germany currently has no measures in place to offer insights in personal ongoing affairs. This might change with the implementation of the so-called Datencockpitt in the near future.

General Digital Services The level of user satisfaction is measured by the eGovernment Monitor on a yearly basis. No systematic measurement of digital form submission has been found.

The Digital Government MetaMonitor indicates a low level of quality of publicly available data on the German eID’s uptake, more than ten years after its first implementation. The same applies to data in the categories General Digital Services, ePayment and Messaging.

Country Statistics

Source: Eurostat 2020
Indicator Value
Number of businesses 2,693,522
Population over 15 years old 71,739,910
Total users 74,433,432
Number of central/federal government organisations 106
Number of municipalities 11,161
Number of other administrations 294
Number of public and private service providers 2,705,099
Number of public service providers (total) 11,577
Number of regional public authorities 16

MetaIndex Chart

Overview

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Overall uptake 0.33

Personal uptake 0.33

Indicator Value Machine Readable Update Frequency
Activated eID accounts (personal) 25,000,000 NA
eID transactions (personal) NA NA NA
Digital proxy registrations NA NA NA

Business uptake 0.50

Public sector uptake 0.63

Private sector support 1.00

Indicator Value Machine Readable Update Frequency
eID providers 3 NA

Overall uptake 0.00

Indicator Value Machine Readable Update Frequency
ePayment transactions NA NA NA
ePayment value NA NA NA

Public sector uptake 0.40

Private sector support 1.00

Indicator Value Machine Readable Update Frequency
ePayment providers 3 NA

Overall uptake 0.00

Indicator Value Machine Readable Update Frequency

Personal uptake 0.00

Indicator Value Machine Readable Update Frequency
Digital mail registrations (personal) NA NA NA

Business uptake 1.00

Indicator Value Machine Readable Update Frequency
Digital mail registrations (business) 152 NA NA

Public sector uptake 0.13

Public sector uptake 0.00

Indicator Value Machine Readable Update Frequency

Personal uptake 0.50

Indicator Value Machine Readable Update Frequency
Digital form submission NA NA NA
User satisfaction 62 Yearly