Country: Estonia
Country summary
eID The function for electronic identification is integrated into the mandatory national legal photo ID, complemented by the Mobile-ID and Smart-ID solutions. The Estonian eID is used in both public and private services and is always a personal account. It can be used to register a business electronically and authorises eID users to act on behalf of a company. The eID system doesn’t include a digital proxy service.
ePayment Since November 2018, commercial banks operating in Estonia have been able to join the TARGET Instant Payment Settlement (TIPS) through Eesti Pank (Bank of Estonia). TIPS allows citizens to settle payments in real time, night or day and throughout the year.
Messaging eID users have the possibility to activate the email or SMS notification service of the State Portal eesti.ee, thereby allowing public authorities to send documents and notifications.
Transparency Citizens can consult their data and ongoing affairs on their personal page on the national citizen portal https://www.eesti.ee.
General Digital Services The state portal’s environment allows users to authenticate with their national eID card to perform transactions with municipal and government bodies, complete and send online forms and applications and sign documents digitally. No systematic measurement of user satisfaction has been found.
The Digital Government MetaMonitor indicates a high level of data completeness on the uptake of the eID and electronic messaging by citizens and businesses in Estonia. Improvements can be made with regards to machine readability of public data and update frequency. Currently, there is no public data available on ePayment, transparency, and general digital services in Estonia.
Country Statistics
| Indicator | Value |
|---|---|
| Number of businesses | 93,095 |
| Population over 15 years old | 1,112,071 |
| Total users | 1,205,166 |
| Number of central/federal government organisations | 14 |
| Number of municipalities | 79 |
| Number of other administrations | 20 |
| Number of public and private service providers | 93,222 |
| Number of public service providers (total) | 127 |
| Number of regional public authorities | 14 |
MetaIndex Chart
Overview
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Overall uptake 0.67
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (total) | 1,400,458 | Daily | |
| eID transactions (total) | 2,169,077,005 | NA | |
| eID app downloads | NA | NA | NA |
| eID app installations | 463,559 | NA | |
| eID-powered services (total) | 223 | NA | |
| eID-powered organisations | NA | NA | NA |
Personal uptake 0.50
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (personal) | 1,400,458 | Daily | |
| eID transactions (personal) | NA | NA | NA |
Business uptake 0.50
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (business) | NA | NA | NA |
| eID transactions (business) | NA | NA | NA |
| eID-powered private services | 140 | NA | |
| eID-powered private service providers | 140 | NA |
Public sector uptake 0.17
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID-powered public services | 83 | NA | |
| eID-powered public service providers (total) | NA | NA | NA |
| eID-powered central/federal governments | NA | NA | NA |
| eID-powered regions | NA | NA | NA |
| eID-powered municipalities | NA | NA | NA |
| eID-powered other administrations | NA | NA | NA |
Private sector support 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID providers | 6 | NA |
Overall uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment transactions | NA | NA | NA |
| ePayment value | NA | NA | NA |
Public sector uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment-powered public service providers (total) | NA | NA | NA |
| ePayment-powered central/federal governments | NA | NA | NA |
| ePayment-powered regions | NA | NA | NA |
| ePayment-powered municipalities | NA | NA | NA |
| ePayment-powered other administrations | NA | NA | NA |
Private sector support 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment providers | NA | NA | NA |
Overall uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|
Personal uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (personal) | 301,895 | NA | NA |
| Government SMS registrations (personal) | 96,361 | NA |
Business uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (business) | 56,813 | NA | NA |
Public sector uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail-powered organisations | NA | NA | NA |
| Digital mail-powered central/federal governments | NA | NA | NA |
| Digital mail-powered regions | NA | NA | NA |
| Digital mail-powered municipalities | NA | NA | NA |
| Digital mail-powered other administrations | NA | NA | NA |
| Government SMS sent (personal) | NA | NA | NA |
| Digital mail sent (personal) | NA | NA | NA |
| Digital mail sent (business) | NA | NA | NA |
Public sector uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Myaffairs-powered organisations | NA | NA | NA |
| Myaffairs-powered central/federal governments | NA | NA | NA |
| Myaffairs-powered regions | NA | NA | NA |
| Myaffairs-powered municipalities | NA | NA | NA |
| Myaffairs-powered other administrations | NA | NA | NA |
| Mydata availability | NA | NA | NA |
Personal uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital form submission | NA | NA | NA |
| User satisfaction | NA | NA |