Topic: General Digital Services
What is General Digital Services ?
This topic measures two general aspects of digital service use: 1) the number of realised digital service transactions as a percentage of the total number of public service transactions and 2) citizen satisfaction with digital government services.
Digital form submission
The number of realised digital service transactions as a percentage of the total number of public service transactions (per year)
| Country * | Value | Machine Readability | Update Frequency |
|---|---|---|---|
| Denmark | 64 | Yearly | |
| Estonia | NA | NA | NA |
| France | 73 | Yearly | |
| Germany | NA | NA | NA |
| Italy | NA | NA | NA |
| Netherlands | 245,850 | Monthly | |
| Portugal | NA | NA | NA |
| Spain | NA | NA | NA |
| United Kingdom | NA | NA | NA |
User satisfaction
The annual share of citizens over 15 years old primarily satisfied with the ease of use of digital government services
| Country * | Value | Machine Readability | Update Frequency |
|---|---|---|---|
| Denmark | 91 | Yearly | |
| Estonia | NA | NA | |
| France | 73 | Quarterly | |
| Germany | 62 | Yearly | |
| Italy | NA | NA | NA |
| Netherlands | 70 | Yearly | |
| Portugal | NA | NA | NA |
| Spain | NA | NA | NA |
| United Kingdom | NA | NA | NA |