Country: Netherlands
Country summary
eID The Netherlands distinguishes between an eID solution for citizens, DigiD, and one for businesses, eHerkenning. DigiD can be used to access public services, while eHerkenning can also be used for private services. DigiD has set up a dedicated service to assign or become a digital proxy. eHerkenning also includes a digital proxy system.
ePayment While a national e-invoicing service is in place, the Dutch government doesn't have a dedicated system for receiving e-payments from citizens and businesses.
Messaging Business users can make use of Digipoort, a business-oriented electronic post office, where government organisations and businesses can quickly and efficiently exchange structured digital information. Citizens on the other hand use Mijnoverheid.nl, a portal for personal services on which citizens can access personalised information and digital messages from the government. There is no government SMS service in place.
Transparency After logging on to the citizen portal MijnOverheid, citizens can see a large number of the data concerning them that the government has registered. The MijnOverheid portal also provided citizens with an overview of their ongoing affairs (lopende zaken).
General Digital Services Digital service user satisfaction is measured as part of the citizen survey for municipalities (Burgerpeiling). The percentage of digital form submissions is monitored for five key municipal services.
The Digital Government MetaMonitor indicates a high level of data quality in the categories eID and Messaging. However, improvements can be made with regards to machine readability. The same applies to data in the category Transparency. On the contrary, the Digital Government MetaMonitor records 100% data quality on digital form submission and user satisfaction.
Country Statistics
| Indicator | Value |
|---|---|
| Number of businesses | 1,244,410 |
| Population over 15 years old | 14,675,305 |
| Total users | 15,919,715 |
| Number of central/federal government organisations | 45 |
| Number of municipalities | 355 |
| Number of other administrations | NA |
| Number of public and private service providers | 1,244,822 |
| Number of public service providers (total) | 412 |
| Number of regional public authorities | 12 |
MetaIndex Chart
Overview
Download data
The data shown in this page are available in JSON format with a Creative Commons CC-BY 4.0 licence.
Overall uptake 0.83
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (total) | 17,048,134 | NA | Yearly |
| eID transactions (total) | 245,300,000 | NA | Yearly |
| eID app downloads | NA | NA | NA |
| eID app installations | 8,700,000 | Yearly | |
| eID-powered services (total) | 1,436 | NA | |
| eID-powered organisations | 1,154 | Yearly |
Personal uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (personal) | 16,500,000 | Biannually | |
| eID transactions (personal) | 232,000,000 | Biannually | |
| Digital proxy registrations | 17,200,000 | Yearly |
Business uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (business) | 548,134 | NA | |
| eID transactions (business) | 13,300,000 | NA | |
| eID-powered private service providers | 0 | NA |
Public sector uptake 0.88
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID-powered public services | 1,436 | NA | |
| eID-powered public service providers (total) | 1,154 | NA | |
| eID-powered central/federal governments | 45 | NA | |
| eID-powered regions | 24 | NA | |
| eID-powered municipalities | 397 | NA | |
| eID-powered other administrations | 688 | NA | |
| Digital proxy-powered services | NA | NA | NA |
| Digital proxy-powered organisations | 35 | Yearly |
Private sector support 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID providers | 41 | NA |
Overall uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|
Public sector uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|
Private sector support 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|
Overall uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail app downloads | 3,484,795 | Monthly | |
| Digital mail app installations | 3,000,000 | Yearly |
Personal uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (personal) | 8,394,269 | Monthly |
Business uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (business) | 26,029 | Quarterly |
Public sector uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail-powered organisations | 556 | Quarterly | |
| Digital mail-powered central/federal governments | 1 | NA | |
| Digital mail-powered regions | 1 | NA | |
| Digital mail-powered municipalities | 244 | Monthly | |
| Digital mail-powered other administrations | 93 | NA | |
| Digital mail sent (personal) | 4,179,339 | Monthly | |
| Digital mail sent (business) | 123,126 | Quarterly |
Public sector uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Myaffairs-powered organisations | 38 | NA | |
| Myaffairs-powered central/federal governments | 1 | NA | |
| Myaffairs-powered regions | 3 | NA | |
| Myaffairs-powered municipalities | 33 | NA | |
| Myaffairs-powered other administrations | 1 | NA | |
| Mydata availability | 18 | NA |
Personal uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital form submission | 245,850 | Monthly | |
| User satisfaction | 70 | Yearly |