Country: United Kingdom
Country summary
eID Citizens use GOV.UK Verify to prove their identity online. Business owners can use their eID for a limited number of digital services. The eID system doesn’t include a digital proxy service.
ePayment GOV.UK Pay is a free service, available to public sector organisations to take online card payments.
Messaging GOV.UK Notify is the service used by the public sector to communicate with citizens via email and text message.
Transparency The United Kingdom currently has no measures in place to offer insights in personal data or ongoing affairs.
General Digital Services No systematic measurement of digital form submission nor user satisfaction has been found.
The Digital Government MetaMonitor indicates a high level of completeness of data on eID uptake. Improvements can be made with regards to update frequency. Equally as complete are the publicly available data on ePayment in the United Kingdom. A significantly lower level of data completeness is recorded in the categories Messaging, Transparency, and General Digital Services. While a small amount of data on the uptake of GOV.UK Notify is publicly available, improvements are suggested in the areas of user satisfaction, general form submission, and transparency.
Country Statistics
| Indicator | Value |
|---|---|
| Number of businesses | 2,580,040 |
| Population over 15 years old | 54,533,504 |
| Total users | 57,113,544 |
| Number of central/federal government organisations | 375 |
| Number of municipalities | 408 |
| Number of other administrations | NA |
| Number of public and private service providers | 2,580,883 |
| Number of public service providers (total) | 843 |
| Number of regional public authorities | 60 |
MetaIndex Chart
Overview
Download data
The data shown in this page are available in JSON format with a Creative Commons CC-BY 4.0 licence.
Overall uptake 0.83
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (total) | 7,504,540 | Weekly | |
| eID transactions (total) | 4,058,379 | Weekly | |
| eID app downloads | NA | NA | NA |
| eID app installations | 1,000,000 | NA | |
| eID-powered services (total) | 22 | NA | |
| eID-powered organisations | 11 | NA |
Personal uptake 0.50
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (personal) | 7,504,540 | Weekly | |
| eID transactions (personal) | NA | NA | NA |
Business uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Activated eID accounts (business) | NA | NA | NA |
| eID transactions (business) | NA | NA | NA |
Public sector uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID-powered public services | 22 | NA | |
| eID-powered public service providers (total) | 11 | NA | |
| eID-powered central/federal governments | 11 | NA | |
| eID-powered regions | 0 | NA | |
| eID-powered municipalities | 0 | NA | |
| eID-powered other administrations | 0 | NA |
Private sector support 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| eID providers | 5 | NA |
Overall uptake 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment transactions | 6,628,360 | Weekly/Daily | |
| ePayment value | 466,472,804 | Weekly/Daily |
Public sector uptake 0.20
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment-powered public service providers (total) | 162 | NA | |
| ePayment-powered central/federal governments | NA | NA | |
| ePayment-powered regions | NA | NA | NA |
| ePayment-powered municipalities | NA | NA | NA |
| ePayment-powered other administrations | NA | NA | NA |
Private sector support 1.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| ePayment providers | 2 | NA |
Overall uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|
Personal uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (personal) | NA | NA | NA |
| Government SMS registrations (personal) | NA | NA | NA |
Business uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail registrations (business) | NA | NA | NA |
Public sector uptake 0.38
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital mail-powered organisations | 891 | NA | |
| Digital mail-powered central/federal governments | NA | NA | NA |
| Digital mail-powered regions | NA | NA | NA |
| Digital mail-powered municipalities | NA | NA | NA |
| Digital mail-powered other administrations | NA | NA | NA |
| Government SMS sent (personal) | 226,000,000 | NA | |
| Digital mail sent (personal) | 1,403,808,510 | NA | |
| Digital mail sent (business) | NA | NA | NA |
Public sector uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|
Personal uptake 0.00
| Indicator | Value | Machine Readable | Update Frequency |
|---|---|---|---|
| Digital form submission | NA | NA | NA |
| User satisfaction | NA | NA | NA |