Country: Denmark

eID NemID is Denmark’s national electronic identification system, which is used in both the public and private sector. A NemID is always a personal account. It can be used to perform business transactions if the person has been authorised to act on behalf of a company. NemID users also have the possibility to authorise another person to temporarily act on their behalf in digital self-service solutions (digital proxy).

ePayment While there is a system for public authorities to realise e-payments to citizens and businesses, called NemKonto, the Danish government doesn't have a dedicated system for receiving e-payments from citizens and businesses. 

Messaging Digital Post is the public authorities' shared mandatory IT solution that makes it possible to communicate securely with citizens, companies, and other governmental institutions. Additionally, NemSMS is a Danish public message service that government and municipal authorities use to send service text messages to the citizens and businesses, who are registered with the service. 

Transparency My Overview is the citizens’ personal page on the national citizen portal borger.dk. Here, citizens can log in using their NemID and see some of the information on them held by the public authorities.

General Digital Services The annual report on IT use among the Danish population includes the measurement of several user satisfaction indicators as well as statistics on the use of digital forms.

For Denmark, the Digital Government MetaMonitor shows a high level of completeness of data on the uptake of NemID, NemSMS, user satisfaction and digital form submission. Improvements can be made on machine readability, especially with regards to data related to NemID and general digital services. Data on organisations offering insight in personal ongoing affairs through the central government portal are currently not available.