Are digital government services used? Which member states show high adoption levels? And which ones provide ample data about it?
Today, the answers are often provided by survey-based data such as DESI, but several member states generate data in an automatic way through their digital services.
The Digital Government MetaMonitor (beta) provides a quick overview of the availability of these data in nine European countries.
The data availability is summarised in a MetaIndex, which considers the completeness, update frequency and machine readability of uptake data on five key digital service topics: eID, ePayment, Messaging, Transparency and General Digital Services by different stakeholder groups.
The uptake data can be browsed by topic and by country. For a detailed description of the methodology and list of indicators, please consult the About section.
You can help to improve the MetaMonitor by providing your feedback and suggesting additional data sources to be included.
| METAMONITOR INDEX | DK | EE | FR | DE | IT | NL | PT | ES | UK |
|---|---|---|---|---|---|---|---|---|---|
| eID / Overall uptake | 0.40 | 0.38 | 0.35 | 0.17 | 0.53 | 0.46 | 0.66 | 0.71 | 0.70 |
| eID / Personal uptake | 0.40 | 0.38 | 0.53 | 0.17 | 0.63 | 0.60 | 0.00 | 0.94 | 0.63 |
| eID / Business uptake | 0.00 | 0.25 | 0.39 | 0.25 | 0.42 | 0.50 | 0.25 | 0.00 | 0.00 |
| eID / Public sector uptake | 0.07 | 0.09 | 0.09 | 0.32 | 0.37 | 0.45 | 0.50 | 0.78 | 0.58 |
| eID / Private sector support | 0.50 | 0.50 | 0.50 | 0.50 | 0.75 | 0.50 | 0.00 | 0.00 | 0.50 |
| ePayment / Overall uptake | 0.00 | 0.00 | 0.00 | 0.00 | 0.75 | 0.00 | 0.75 | 0.59 | 0.75 |
| ePayment / Public sector uptake | 0.00 | 0.00 | 0.00 | 0.20 | 0.39 | 0.00 | 0.50 | 0.39 | 0.35 |
| ePayment / Private sector support | 0.00 | 0.00 | 0.50 | 0.50 | 0.75 | 0.00 | 0.00 | 0.00 | 0.50 |
| Messaging / Overall uptake | 0.25 | 0.00 | 0.00 | 0.00 | 0.25 | 0.63 | 0.25 | 0.59 | 0.00 |
| Messaging / Personal uptake | 0.88 | 0.50 | 0.00 | 0.00 | 0.00 | 0.69 | 0.00 | 0.28 | 0.00 |
| Messaging / Business uptake | 0.50 | 0.50 | 0.00 | 0.50 | 0.00 | 0.63 | 0.00 | 0.00 | 0.00 |
| Messaging / Public sector uptake | 0.19 | 0.00 | 0.00 | 0.07 | 0.36 | 0.63 | 0.10 | 0.60 | 0.44 |
| Transparency / Public sector uptake | 0.00 | 0.00 | 0.50 | 0.00 | 0.94 | 0.50 | 0.42 | 0.00 | 0.00 |
| General Digital Services / Personal uptake | 0.56 | 0.00 | 0.84 | 0.28 | 0.00 | 0.88 | 0.00 | 0.00 | 0.00 |